Reviews
My service advisor ESNER is awesome?
My service advisor ESNER is awesome?.. Henhas great customer service. Comfortable and clean waiting lounge. Thank you . I?ll definitely be back for my next service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Larry, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
My experience was great.
My experience was great. However, my car was to be cleaned but it was not. Overall, nice experience and would return for service and maybe a new car. Was expecting a clean car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We apologize for the inconvenience of your car not being cleaned, but we're glad you still had a nice experience. We'll make sure to have your car sparkling next time you visit. We appreciate your business and look forward to helping you find your dream car in the future!
Did not address known issues with the car when performing
Did not address known issues with the car when performing pre certification checks. Did not address reported issues when brought in for service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I am sorry to learn that there are unresolved issues with your vehicle. I would like to get more information and attempt to resolve the problem, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2673 and I will do my best to resolve the concerns. Dane Babbitt Pre-owned Director
Purchased my car here 6 years ago and received
Purchased my car here 6 years ago and received exceptional service their sales team. Six years later, I refuse to go anywhere else to service my car as their service department also provides excellent service! Customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marco, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Expensive but good service - knowledgeable staff and
Expensive but good service - knowledgeable staff and courteous customer care. Have been coming here for more than a decade and am happy with everything. Recommended
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nick, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Our sales associate was wonderful and answered all of our
Our sales associate was wonderful and answered all of our questions. He was great when going over the car?s bells and whistles. Enjoyed working with him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cherrie, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is very clean and runs efficiently.
The dealership is very clean and runs efficiently. The staff were all polite and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
I have been doing business with this dealership for 27
I have been doing business with this dealership for 27 years & they would still be my choice for new & pre owned Lexus. A fantastic car deserves a wonderful place to find homes from.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Got a screw in a rear tire that could not be repaired.
Got a screw in a rear tire that could not be repaired. We also needed a new spare as ours was 14 years old. We called all the tire stores in Houston and no one had any in stock that day. Called GP1 Lexus Southwest (Sterling McCall Lexus) had 2 tires in stock that matched the existing tires. Was able to get in and get the tires mounted and installed in a couple of hours. Service man, i cant remember his name, kept us apprised of the status of our vehicle during the service. The waiting area is very nice with lots of tables and chairs. Several tvs and a snack bar with coffee, teas, soft drinks and water as well as a variety of snacks. The restrooms are very clean. They also washed and vacuumed our car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Mr. Torres was very good in explaining what needs to be
Mr. Torres was very good in explaining what needs to be done. He was friendly & warm.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Babu, thanks for your praise and kind comments about Torres. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!