Reviews
My service advisor, Mr.
My service advisor, Mr. Lemp was great. He told me how long I should expect to wait. He?s very courteous and knowledgeable. I asked him a couple of questions and he answered quickly, and I was very satisfied..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alan, thank you for your kind review; we are happy to pass along your comments to Lemp here at Sterling McCall Lexus! Thank you again, and have a fantastic day!
My car was dropped off for the 5000k maintenance checkup.
My car was dropped off for the 5000k maintenance checkup. Excellent service as always by Josh Garcia He made sure that vehicle would be serviced in a reasonable time. Provided me with a loaner car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
My long time service advisor moved to another department
My long time service advisor moved to another department within Sterling McCall and I am now working with Grant Walker who was very professional and kept me totally informed about the status of my repairs. I look forward to working with him and will miss Justin Page very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mary, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Once again, my service experience at Sterling McCall
Once again, my service experience at Sterling McCall Lexus was outstanding. I was able bring my car in for service with my long-standing advisor, Mr. Marlon Romero. Marlon is always dialed into my concerns about the vehicle, and he's tremendously responsive to my questions. He kept in touch with updates on the service including the available options regarding time and cost. When it was time to pick up my vehicle, he was right there to walk me through the updates and see me on my way. I've been a customer of Sterling McCall Lexus and Marlon Romero for 15+ years and once again they exceeded my expectations!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
The visit was a great day I was relaxed and happy that my
The visit was a great day I was relaxed and happy that my car was completed and on my way in a short time. Job well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Thank you again, and have a fantastic day!
Thanks to my advisor Marlon Romero and to the team for
Thanks to my advisor Marlon Romero and to the team for taking care of my vehicle. Great job as always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My only only criticism is their inability to more closely
My only only criticism is their inability to more closely estimate how long a particular repair will take. (for a waiting customer). .My wait was much too long.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there! Thank you for your honest feedback. We apologize for any inconvenience caused by the longer than expected wait time. We are constantly working on improving our estimations to ensure a more efficient experience for our valued customers. We appreciate your support and we hope to see you again soon!
Excellent service.
Excellent service.Randy was very patient and explained all that had to be done in detail. This was very helpful. He pointed out things I hadn?t noticed.Omar was able to show some buttons I was not sure about. THANKS.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Comfortable atmosphere and attentive service.
Comfortable atmosphere and attentive service. Very easy to get around and pleasant. Staff very friendly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
My new advisor Marlon is great, he listens and ask
My new advisor Marlon is great, he listens and ask questions to fully understand my needs for service. He keeps me updated through out the repair process. Great service from Marlon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joe, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.