Reviews
Excellent service always!
Excellent service always! Great customer support and care. Will always come to buy and service my vehicles here. Best in Houston. They provide excellent waiting areas as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Roland, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
Great experience.
Great experience. The environment was pleasant. Service was quick and efficient. My service rep. was nice and explained everything that was going on with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary, thank you for your kind words and this wonderful review! We hope you have a great day!
Jose was great advisor!
Jose was great advisor! Very helpful and gave a detailed explanation of my vehicles needs, along with timely updates on my vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jackson, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Inspection of vehicle was performed and additional items
Inspection of vehicle was performed and additional items costing nearly$1500.00 were identified. Cost to change Spark Plugs is ridiculously high - $758.66!! Also a brake job and Fuel induction service..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We take pride in our thorough inspections and only recommend necessary repairs to keep your vehicle running smoothly. We stand by our pricing and strive for transparency in all of our services. Let us know if you have any further questions.
The service staff are very competent and helpful, being
The service staff are very competent and helpful, being careful to explain all of the service options in a way that I can understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Sterling McCall Lexus has never disappointed me!
Sterling McCall Lexus has never disappointed me! From the moment you bring your car in to be serviced, to the sales advisers, to the front desk, the concierge and all who work there, it is a welcoming atmosphere!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent dealership Fast efficient and reasonable
Excellent dealership Fast efficient and reasonable Charges Courteous helpful staff Great amenities and waiting areas
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Easy to schedule.
Easy to schedule. On time and timely. Efficient and accommodating. Kelly was an awesome service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello David, we're happy you found Kelly to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
In servicing it was ok I can give more star rating.
In servicing it was ok I can give more star rating. But in connecting to the dealership it’s horrible, we never get a person online to talk, no one picks up the call. That you guys have to improve instead of going to the useless voice message.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I'm sorry to read that you had difficulty in reaching a service representative. Please contact me directly at 713-995-2614 and I will be happy to assist you. Holly Kaminga Service Director
The Service Advisor, named Grant, was friendly and
The Service Advisor, named Grant, was friendly and professional. He seems great at his job. Everything went smoothly. I do have one complaint, though, about Sterling McCall Lexus—I was unable to get a live human on the phone. When I call the main line, I get a recording. When I select Service from the options, I get a recording. When I call Grant directly and he is unavailable, I get a recording. At no time did I have the option of speaking with a live person.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize for the problem that you encountered while attempting to contact your service advisor or a service receptionist. We will review our call routing system to ensure that calls are directed to the proper personnel. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga - Service Director