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Lexus of Southwest Houston

(4,117 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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Getting my car serviced at Sterling McCall Lexus is like

Getting my car serviced at Sterling McCall Lexus is like sitting in the Skybox at an NBA game. Big Part of the reason I keep a Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Christopher, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jimmy was amazing!

Jimmy was amazing! The process was extremely smooth. My husband told everyone " they treated my wife like royalty. It doesn't get any better than that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sara, thank you for your kind review; we are happy to pass along your comments to Jimmy here at Sterling McCall Lexus! We do hope we can be of assistance in the future. Take care!

Consumer response

We will be loyal customers for life!!

Very organized and ready to help in any ways and nice

Very organized and ready to help in any ways and nice waiting area that you can get your work done while waiting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The experience was efficient, friendly, courteous, and

The experience was efficient, friendly, courteous, and timely. The facility was emasculate and well organized. I like the way they communicate and listen to you. You are not pressed to do anything but make an informed decision who’s results you can depend on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

The staff are attentive and listen to my concerns.

The staff are attentive and listen to my concerns. Ashley is awesome to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Ashley here at Sterling McCall Lexus! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

Advisor is nice and efficient, waiting area feel clean

Advisor is nice and efficient, waiting area feel clean and offer coffee and snack also Wi-Fi

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Thank you again, and have a fantastic day!

I had a great experience at Sterling McCall Lexus.

I had a great experience at Sterling McCall Lexus. I had the pleasure of working with Randy Lemp. He kept me well informed about my vehicle and got me in and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Byn, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!

Staff is friendly and process is efficient.

Staff is friendly and process is efficient. Communication is effective. Waiting lobby is very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Marlon R.

Marlon R. is an amazing advisor. He’s honest and fair. He has been making advisor for over the past 15 years. As a women, I feel safe and confident in his assessment and services. Thank you Marlon for always being there for me! Stephanie M.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Stephanie, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

It is quick, easy and everyone is friendly.

It is quick, easy and everyone is friendly. Special thanks to Kevin Bayer, as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!