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Lexus of Southwest Houston

(4,118 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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It is quick, easy and everyone is friendly.

It is quick, easy and everyone is friendly. Special thanks to Kevin Bayer, as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

Great service always.

Great service always. I particularly like Esner as my service rep. He is always efficient and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

Professional service amd a comfortable waiting area make

Professional service amd a comfortable waiting area make having my car serviced a very pleasant experience. I have purchased 3 cars from Sterling McCall Lexus over the last 4 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great customer service as always.

Great customer service as always. I?ve been coming here for 10 years and not once have they let me down. Justin Page is my consultant and he goes above and beyond to help out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ashley, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

It was good, service was nice, advisor listened to

It was good, service was nice, advisor listened to concerns, smooth process, overall was good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Joel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Professional, friendly, clean, efficient.

Professional, friendly, clean, efficient. Was able to handle most of the back and forth over the phone to keep time in dealership to a minimum which was appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

A place that rarely if ever says no to its customers.

A place that rarely if ever says no to its customers. They do their best to resolve the issue, whatever it is! My consultant Justin Page is THEE best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass your comments to Justin here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jose @ Sterling McCalls Lexus, 10025 SW Freeway is Very

Jose @ Sterling McCalls Lexus, 10025 SW Freeway is Very Professional in dealing with Clients. Knowledgeable of his Job & Responsibilities in seeing that All work is Completed in a timely manner & the Clients leave Satisfied. I Highly Recommend Sterling McCalls Lexus! Thank you, Jose fir a job well done!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass your comments to Jose here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ms. Kelly, the advisor is the best one I?ve had. She

Ms. Kelly, the advisor is the best one I?ve had. She helped me so much. Very professional and explained very clear what was wrong with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Julie, we're happy you found Kelly to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I received outstanding service from Mykaela Jacksis.

I received outstanding service from Mykaela Jacksis. Mykaela provided me the service that I have come to expect from Sterling McCall Lexus. She came in on her off day to ensure that I received personalized service. I highly recommend Mykaela for your next car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Sandra, we're happy you found Mykaela to be so supportive during your experience here at Sterling McCall Lexus. Thanks for the recommendation, and have an amazing day!