Reviews
Service is perfect Surrounding is nice and neat The
Service is perfect Surrounding is nice and neat The services are very professional We do love here We bought our Lexus in this delet Good job they did
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
SM Lexus is my preferred service center!
SM Lexus is my preferred service center! I noticed a hesitation when starting my car. Unfortunately, I was heading out of town and delayed one week. I attempted to call in advance from the airport Friday and waited for transfer 30 minutes to no avail. I called Saturday morning and waited 58:23 for someone (Steve) to pick up to confirm whether my battery was within warranty, and it was. That took less than 2 minutes. Check-in was quick and my regular advisor, David Cortes, was on site. In and out in under 2 hours. Not too bad for a Saturday without appointment. The 3-star rating was attributed to the wait time on the phone. The ladies restroom was in desperate need of attention. There was toilet tissue on the floor, a running over trashcan, and the sanitary napkins container was overfilling. I notified a woman in a pink shirt at reception and she said she would take care of it. Checked again when returning to the restroom about 45 minutes later and it was in the same condition. This is a typical of SM Lexus. Nevertheless, this was the experience today. Overall, good service and will return in the future. Hopefully they will read this and make improvements. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
This was one of worst experiences.
This was one of worst experiences. I wish the process could improve a bit more.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Annie, Good morning, my name is Holly Kaminga and I am the Service Director at Sterling McCall Lexus. I received your online review, and I wanted to reach out to you about your experience. I would like to get feedback on how we can improve and more importantly see if there is anything we can do to correct any issues that may have occurred. Please let me know if you have time for a phone call or, if you prefer, we can also discuss via email. I am truly sorry we fell short of meeting your expectations on your last visit, but I do look forward to hearing from you as your time allows. Holly Kaminga Service Director 713-995-2414
Incredible customer service.
Incredible customer service. Frequent updates. David was great. Loaner car made life much more cost effective.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to David here at Sterling McCall Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.
David was excellent. Constant updates were appreciated and his timeline was spot on. Wonderful customer service all around.
I love Sterling McCall!
I love Sterling McCall! This dealership staff under the leadership of Justin Page told the truth about the full body damage underneath my car after another shop didn’t. It was fixed so fast I hardly had time to evaluate my loaner to buy that model. Justin is the kind of adviser that goes the extra mile to send you home with a smile. Hats off to everyone who had a hand in this job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Enthusiastic advice,From the time of consulting, the time
Enthusiastic advice,From the time of consulting, the time to remind the car is very fast,Very wonderful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Overall great experience with the help of Ms Stephanie N.
Overall great experience with the help of Ms Stephanie N. She was very knowledgeable and helpful about the work that needed to be done and the process of getting it done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, we're happy you found Stephanie to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!
Excellent service Stevie was very attentive and informed
Excellent service Stevie was very attentive and informed me of all my options. I got a list of what should be prioritized and I will take this advice seriously.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Donna, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Nice and clean facilities, welcoming and friendly staff,
Nice and clean facilities, welcoming and friendly staff, professional and high-quality service, and also, If you have an appointment, the work can be completed quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Yibiao, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!
Mr. Nathan was very professional and's represent his
Mr. Nathan was very professional and's represent his company in a high level of outstanding performance with dealing his customers 👏👌👍 Thank you Mr. Nathan
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!