Reviews
Great facility.
Great facility. Good location. Friendly staffs and very professional. The wait time was moderate considering the volume of the customers they served.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus.If you have any further questions, please don't hesitate to reach out!
Professional friendly, clean, and timely.
Professional friendly, clean, and timely. The salesperson explained the items that need to be performed. .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great!
Great! Very nice facility and the personnel is second to none. My wife and I enjoy the waiting area and the coffee. I recommend this dealer to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Horace, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The dealership was clean, neat and very nice to work
The dealership was clean, neat and very nice to work with. I’m looking forward to my next service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service center is horrible.
Service center is horrible. When I bought my car I was told service was free 24 months or 20,000 but they couldn’t honor that at all!! You guys made up some stupid excuse not to give me my last service before I hit the 2 year mark and my car was not even 20,000 miles!! I was already angry over that. Then I come service my car, and I was told you guys don’t give out loaner cars for 25k service and because it’s Saturday. My daughter gets her Lexus from westside and have no issue at all getting a loaner car regardless of what day or what mileage service she is getting. I will be considering buying my car from them in the future and servicing my car with them in the future because they know how to provide top notch service to customers. Horrible not luxury vehicle dealership at all.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Holly Kaminga Service Director hkaminga@Group1Auto.com
Josh Garcia was Efficient, helpful , thorough and
Josh Garcia was Efficient, helpful , thorough and friendly . My experience was pleasant and professional. The snack bar was great and the waiting area made the wait relaxing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Fabulous, great customer service.
Fabulous, great customer service. Marlon my service advisor is very knowledgeable. Will recommend SM Lexus to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!
Ashley, the service advisor and her team of technicians
Ashley, the service advisor and her team of technicians is fantastic! Problem was solved immediately.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service was excellent!
The service was excellent! It was fast, efficient and very courteous. I am very pleased with all the assistance from the dealer. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phone appointment scheduled very easily for maintenance
Phone appointment scheduled very easily for maintenance service. Service adviser was friendly and completed maintenance service promptly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair