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Lexus of Southwest Houston

(4,119 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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Anytime that I have visited ANY Lexus dealership, no

Anytime that I have visited ANY Lexus dealership, no matter the reason, I have ALWAYS had great service. Don't stop the quality of service that you all provide. Have a great day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jackie, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The experience was much better than my previous

The experience was much better than my previous experience. The service advisor was excellent and super helpful. I was happy with the service. ??????? Thank you for the good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ruby, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Had a great experience at Sterling McCall Lexus!

Had a great experience at Sterling McCall Lexus! Huge thanks to Stephanie Nguyen in Service for her outstanding support?super professional, attentive, and made everything easy. Also appreciate Juan Cano Jr. in Sales for his time and help while I searched for a new car for my parents. Excellent team all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Pauline, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great service!

Great service! My advisor Hunter was professional, friendly, and knowledgeable. Repairs were completed quickly. Excellent communication throughout the process. Highly recommend for reliable auto care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Angel, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

Very good customer service and they provide a nice review

Very good customer service and they provide a nice review of your car to you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

The staff at Sterling McCall Lexus, especially Van

The staff at Sterling McCall Lexus, especially Van Blount, were attentive warm welcoming and addressed all of my questions and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!

Great experience at Sterling McCall Lexus.

Great experience at Sterling McCall Lexus. I would recommend Van Blount who I worked with directly in sales with the purchase of my new car! Would highly recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Doris, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Randy was great and courteous.

Randy was great and courteous. Service personnel tops. Waiting area very clean with amenities. Front desk super nice. Valet quick and efficient I recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Roman, we're happy you found Randy to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

I have purchased three Lexus cars from Sterling McCall.

I have purchased three Lexus cars from Sterling McCall. Efficient buying process. Fantastic service department. It's why if I need another car, I'll get it from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gina, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Shelece provided friendly caring customer service.

Shelece provided friendly caring customer service. Highly recommend her. She had to communicate outside her organization to get the job done. Did a great job communicating the progress. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Darrell, we're happy you found Shelece to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!