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Mr. Brian Hopper is very helpful, kind and patience to explain everything you need to know, everybody is nice.
We've been a customer for nearly ten years. Far and away the best auto dealer we've ever worked with. Fair prices and always go the extra mile. Although... they are not the nearest Toyota dealer, we continue to go to them for purchase or leasing of cars and service. Never been disappointed with the folks.
Nathan Wellman got the exact truck I wanted to the last detail and for the price we agreed on. This guy got me what I asked for down to the color of the... stitching in the seats and had all the paperwork ready to go when I arrived to pick it up which made is easy. Gullo is a fine dealership and Wellman and his team know their product and know how to deal with a tough customer like me. In 6 months I'll be buying my wife's new car through Nathan.
This is my first review ever, but I have to give top kudos to my sales rep Joyce Castelan and her colleague Phillip (the Original)! Joyce understood from... the beginning that I needed information upfront and by email, and she replied to all my questions and requests almost immediately, making the whole experience seamless and pleasurable. They also went above and beyond on the day when I finally made it to the dealership and had some last minute doubts. Not only was Joyce knowledgeable about the car and specifications I was looking for, they also advised me on financial options for my lease and I truly felt that they were acting in my best interest. We will certainly buy and lease all our cars through Joyce and the team at Gullo Toyota from now on, highly recommended!
My 11th Toyota since 1976 and the BEST experience at a dealership due to my sales rep Joyce Castelan! Ms Castelan was very personable, knowledgeable,... and gave me the best price after checking with other dealerships. She was responsive to my phone calls and we ended up ordering from the factory a vehicle that I wanted specifically optioned - and it still was the best price in the area. Kudos to Ms Joyce and the Conroe Gullo Toyota Dealership!
Service was great I will refer to other people.. Thank you spencer cannon..
I have purchased 9 other autos (most at different dealerships) but my 10th purchase at Gullo Toyota was by far the very best I have had thus far. The biggest... reason this purchase went so well was because of my salesperson Joyce Castelan. I was in contact with Joyce multiple times before I went to the dealership for the actual purchase, sometimes with silly questions, but she was always quick to respond if it wasn't immediate. When I finally did go to the dealership to make my purchase, everyone at Gullo Toyota was very helpful from the person who greeted me at the door to the person who explained the warranty, roadside service and then taking care of the financing. However, the best part by far was my dealing with Joyce Castelan. She had my purchase agreement all filled out when I arrived and was very pleasant in reviewing it with me and taking the time to answer any questions I had and didn't mind updating it with the couple of changes I requested. This auto purchase was by far the most transparent I have ever had and any question I had was quikly answered without any funny-business. I was just speaking with a co-worker today and telling them about my experience and recommending they go to Gullo Toyota as well. This was my best experience in purchasing an auto I have ever had and a big part of that was due to the frequent honest communication from Joyce. All I know is that when it is time for my next auto purchase I will be contacting Joyce Castelan and recommending Gullo Toyota to whomever is looking to make a car purchase.
Gullo Toyota provides an exceptional service experience. I totally trust their expertise as well as their honesty in taking care of my Toyota Sienna. Mason... Cochran, my service adviser, is extremely responsive and professional, usually exceeding my expectations. I recently had my van in for recall work. I was originally told that it would require two visits - one to inspect the vehicle and order parts, if it was determined the repair was needed, and another to make the repair once the parts came in. When I went to pick my van up from the inspection visit, I found that the repair had already been completed, saving me another 60 mile, round-trip visit from Huntsville. .
Love my new Camry (2015) & the people at the Toyota (Gullo) location are so polite, friendly and professional. They were able to accept an appointment... for a next day oil change with no problems. I waited on the service & was greeted by so many friendly & professional faces. Love the free popcorn too!
Kenny Johnson went above and beyond to service my vehicle. I will be taking my 4runner back every time I need it serviced