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Winchester Mitsubishi

(1,246 reviews)
Visit Winchester Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–4:00pm Closed
New (540) 486-5082 (540) 486-5082
Used (540) 409-5878 (540) 409-5878
Service (540) 409-4235 (540) 409-4235

Reviews

(1,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tiffany was incredibly responsive

I had the pleasure of working with Tiffany at Winchester Mitsubishi and was very impressed with her level of professionalism and customer-focused approach. From the moment I reached out to her with my request, Tiffany was incredibly responsive, getting back to me within minutes with accurate and helpful information. She went above and beyond to ensure that I had all the information I needed to make an informed decision, and was able to answer all of my questions with ease. In addition to her responsiveness, Tiffany also demonstrated a great deal of empathy and understanding towards my situation. She took the time to listen to my concerns and made an effort to connect with me on a personal level, which made me feel heard and valued as a customer. Her approach was warm and friendly. Overall, I would highly recommend Tiffany to anyone in need of customer service support. Her professionalism, responsiveness, and empathy set her apart from others in her field and made for a truly exceptional customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jackiiii, thank you for the high star rating! Thank you again for leaving us this response! We hope you have a great day!

scam especially there little repair shop / inspection

scam especially there little repair shop / inspection very poor service and liars shut the door

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

stands out from the competition

Winchester Mitsubishi is a fantastic dealership that truly stands out from the competition with its excellent warranties on their vehicles. I was extremely impressed with the level of coverage offered, which gave me peace of mind knowing that my investment was protected. Not only did the dealership offer comprehensive warranty options, but their knowledgeable and friendly staff made the purchasing process a breeze. They took the time to listen to my needs and concerns, and provided me with all the information I needed to make an informed decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Llfrankie, we're glad you had such a wonderful experience with us! Llfrankie, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

impressed with the quality and variety of options

I recently visited Winchester Mitsubishi and had an excellent experience. The dealership had a great selection of vehicles, and I was impressed with the quality and variety of options available. Tiffany, Marketing Director, was especially helpful throughout my visit. She was knowledgeable about the vehicles and took the time to answer all of my questions in a friendly and professional manner. Her expertise and positive attitude made the process much easier and more enjoyable. I appreciated the level of customer service provided by Winchester Mitsubishi, and I would highly recommend them to anyone in the market for a new or used vehicle. The staff was friendly and accommodating, and the overall atmosphere of the dealership was welcoming and pleasant. In conclusion, if you're looking for a dealership with a great selection of vehicles and knowledgeable, friendly staff, I highly recommend Winchester Mitsubishi. And if you have the chance to meet Tiffany, I'm sure you'll find her to be an excellent resource and an asset to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hubby G, we are so pleased you enjoyed your visit to Winchester Mitsubishi! If you're ever in need of more help, please let us know!

The service I had was very wonderful the people were so

The service I had was very wonderful the people were so nice and even washed my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer Service, attention to detail.

Great Customer Service, attention to detail. Made me feel at home, as though I was important

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nice, cheerful staff.

Nice, cheerful staff. Easy to work with. Quick and efficient service center. Good lower income solutions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every time we go for service they attempt to deny us the

Every time we go for service they attempt to deny us the free lifetime oil change that was valid at the time of purchase. After frustrating us and raising our blood pressure, they go ahead and give it to us free. This happens every time and we bought two cars from them, so we have to go through it every time twice. EVERY TIME. It was the deal when we bought the cars, you would think they would have figured it out by now, it has been a year this month and still the same thing every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Tiffany was genuine and concerned for my satisfact

Tiffany was genuine and concerned for my satisfaction. She followed up with me after my purchase to make sure everything was going smoothly and offered to answer any additional questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kkjack, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

Excellent service!

Excellent service!! I was taken care of by a gentleman named Jacob who was very polite and helpful. Based on my experience waiting in the lobby, I feel safe to ensure that goes for the entire staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.