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Winchester Mitsubishi

(1,246 reviews)
Visit Winchester Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–4:00pm Closed
New (540) 486-5082 (540) 486-5082
Used (540) 409-5878 (540) 409-5878
Service (540) 409-4235 (540) 409-4235

Reviews

(1,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Katie was phenomenal to work with.

Katie was phenomenal to work with. She is knowledgeable about all the cars on the lot. She was respectful and worked with our budget. The efficiency she showed in the whole process was outstanding. We hope we can recommend Katie to our family and friends as much as possible. She made me feel so comfortable and created an awesome experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The process was easy and simple

I love this place! The staff is extremely friendly! They have a lot of vehicles to choose from. We purchased a vehicle with $0 down. The process was easy and simple

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mimil, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Winchester Mitsubishi!

These programs are a game-changer

As someone who has had difficulty securing a car loan in the past due to bad credit and no money down, I was initially skeptical of these programs. However, after working with Tiffany and her team, I can confidently say that these programs are a game-changer. Tiffany was incredibly knowledgeable and patient in explaining the various options available to me. She worked tirelessly to find a solution that fit my budget and credit situation. With her guidance, I was able to secure a car loan with no down payment, despite my less-than-perfect credit score. The process was easy and streamlined, and I was able to drive off the lot in my new car in no time. Tiffany and her team were professional, courteous, and always available to answer any questions I had. Their dedication to helping people like me get behind the wheel is truly remarkable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lkites, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

Thank you, Tiffany, for your outstanding service!

We were extremely impressed with Tiffany's knowledge and expertise in trading in a vehicle with negative equity. She made a potentially stressful situation much easier to navigate and helped us find a solution that worked for us. We would highly recommend Tiffany and Winchester Mitsubishi to anyone in the market for a new vehicle. Thank you, Tiffany, for your outstanding service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Pzittle, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Ali was great and very helpful.

Ali was great and very helpful. Thank you for everything. Will be back next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tiffany's exceptional level of customer service

What stood out to me most was Tiffany's exceptional level of customer service. She made me feel valued and appreciated, taking the time to understand my needs and preferences. Her friendliness and helpfulness truly made my experience a memorable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lespreston! We're so happy we were able to help you out! We're looking forward to your next visit with us!

Jacob from the service department was very helpful, kept

Jacob from the service department was very helpful, kept me updated on wait time. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was excellent and the customer service was

The service was excellent and the customer service was amazing. I would recommend me them for all of your new car needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Overall, I highly recommend Tiffany and Andrew

I am delighted to share my experience with Tiffany and Andrew at Winchester Mitsubishi. The level of customer service they provided was exceptional and exceeded my expectations. From the moment I walked into the dealership, Tiffany greeted me with a warm smile and made me feel welcome. She was patient, attentive, and took the time to understand my needs and preferences. Tiffany was knowledgeable about the different car models and features, and was able to provide me with detailed information that helped me make an informed decision. Andrew was also a pleasure to work with. He was professional, courteous, and ensured that the car buying process went smoothly. He walked me through the financing options and patiently answered all my questions. Andrew went above and beyond to ensure that I was completely satisfied with my purchase, and his attention to detail and willingness to assist was truly remarkable. Overall, I highly recommend Tiffany and Andrew at Winchester Mitsubishi for their exceptional customer service. They are a great asset to the dealership and truly embody the values of professionalism, expertise, and a genuine commitment to customer satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

I’m very happy with Winchester Mitsubishi from the first

I’m very happy with Winchester Mitsubishi from the first time I went to look at cars through the purchase and, now the ongoing maintenance phase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.