Pinegar Chevy Buick GMC

If you are a woman, I strongly recommend taking your vehicle elsewhere\. My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership’s new car sales manager that, **“Sometimes we have to throw parts at it until we figure out what’s wrong with it\.”** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Michael was fantastic! He made the entire process smooth and explained everything so well. He is very personable and kind. Ask for him when you go!

Great deals!! Mike was wonderful and did everything to make our experience pleasant!! We will be back!!

Everything was taken care of on my automobile. In addition to servicing my vehicle, there was a recall on my auto and they took care of that also.

Gary and team have excellent customer service, to opening doors as you arrive to making you as comfortable as possible in cold weather car shopping! I always drive away with the perfect vehicle for me.

July11, 2025 We brought a new pickup and Dan Maes was the salesman. Dan did a great job and We are very satisfied dealing with him.

They are always courteous friendly and very professional The fast and efficient service is everything I look for in a dealership I would recommend them

I didn’t buy but they sent information on the vehicles I was interested in in

Very friendly and courteous. My husband was very impressed by their service. We think when we look for a new vehicle we will sure give Pinegar a shot.

Dan, and Doug, are awesome, guys, very knowledgeable, personable,my wife and I are ,very happy with our, purchase, a 25 equinox, ,and a big thank you to Mike, this was our third ,purchase from pinegar branson, ,all personell at pinegar, good people. A big thank you to all.,highly recomended ,pam & paul