Reviews
Great service!
Service dept. was very prompt & professional in replacing my damaged tire. Nick handled my transaction perfectly and my car was serviced within a very short time. Love West Herr; they have always been reliable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
“Awesome experience with West Herr
Even before walking in the dealership, Steve Sinatra was great to work with. He took the time to help me find a vehicle I really wanted. He is very professional and sincerely cares about his customers. Also, Julian Bones, was of tremendous help with helping me with process of the purchase of my Trailblazer. I highly recommend West Herr of Willamsville to everyone. From the woman at the front desk, other staff, and Steve and Julian, I couldn’t be happier with the way I was taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer experience
Great experience, Mike B and all thr support staff did a great professional job with my used vehicle purchase. I highly recommend this dealership. THANKS again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First time service!!
I brought my car in for its first oil change, inspection and a tire rotation. They said about 1 1/2 hr so I went to the show room to look at the new cars.(especially liked the new styled Corvette). About 45 minutes later my phone pinged and my car was ready. Great Job!! And only paid $10.00 for the inspection. Oil change and tire rotation was free from Dealership because it was purchased there. Nice little perk!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very friendly, everyone there was very helpful, the...
Very friendly, everyone there was very helpful, the process of leasing my car was quick and easy. Highly recommend this dealership. Zack was a great salesman and made the process painless
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went in for a routine check up and oil change. My car was...
Went in for a routine check up and oil change. My car was ready15 minutes ahead of schedule. Nicholas was friendly and efficient as everyone usually is.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The experience was very efficient! Service was quick for...
The experience was very efficient! Service was quick for an oil change and inspection! I certainly will look forward to coming back to this dealership for service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Did a great job keeping us informed as to the status of...
Did a great job keeping us informed as to the status of the repairs to our 2021 Traverse. It was difficult in getting the necessary parts to fix the problem with our vehicle taking over a month to get the parts. Let us have a loaner to use.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excelent customer service, good quality in management,...
Excelent customer service, good quality in management, the place is very well structured and organized, they were very concerned about what we wanted and they were able to give us the best prices with the best service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Annual Service and NY State Safety and Inspection
Appointment was on time and completed on all matters of concern.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
