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Reviews

(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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The customer service was excellent I got exactly what I...

The customer service was excellent I got exactly what I wanted. I will definitely let my friends and family know exactly where to go thank you for your wonderful hospitality

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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New Lease

Dave was awesome, he listened to what it was I was really looking for and then immediately started searching for vehicles that matched my requests. He was polite, professional and I left a very satisfied customer. You won’t go wrong with West Herr!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good job!

Brought my car in for an oil change. QuicK. Fast. Easy. No surprises. Staff was friendly. It was pouring rain out and it was nice that they parked it by the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buyer

Great I would recommend this dealership to anybody looking to buy a car especially my Sales person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The staff were all professional and treated me like part...

The staff were all professional and treated me like part of the family. No silly haggling going back and forth. Clear options for both leasing, purchasing, and payments. Mike was helpful and explained all everything. Nick showed me protection options and choices. Providing information, not pushing. The manager Jill came to introduce herself and asked if she could do anything for me. The greeter Alissa was so friendly and helpful . I had never leased so I needed to be walked through the process. I was also provided with purchase figures. No push to make hasty choices. Just logical useful information. And I was treated like a friend. I went home the same day in my new Equinox! I love the car. And by the way I was treated, I most assuredly will return in the future. West Herr treated me better than any of the dealers I have previously bought cars from. My salesman Mike Kabala was excellent at providing information so I could make informed choices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with John chmiel and Derek May at chevy OP & he...

I worked with John chmiel and Derek May at chevy OP & he treated my daughter very well when she bought her first car. I contacted him when I found this truck online and he treated me like I was still part of the West Herr family. I’ll call on John again when my wife is ready for a new car. Great experience all around. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dennis took great care of me and my Tahoe . I’m very...

Dennis took great care of me and my Tahoe . I’m very pleased with the professional way all was handled! I would recommend West Herr service to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Oil Change

Quick, easy and done right. I bought the car from here and they were more than helpful with the buying experience, and the service experience was the exact same, as expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very nice, friendly. Makes you feel at ease. Explains...

Very nice, friendly. Makes you feel at ease. Explains what they find and what has to be done. Couldn't be a better dealership. So glad I bought my Equinox there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sales person was great until she messed up on my...

The sales person was great until she messed up on my contract! One item I really wanted and stated that from the beginning never made it in and now I must come up with extra money that I don’t have to have it done! I’m not very happy and I’ve been coming to this dealer for a while!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.