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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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West Herr Chevy Williamsville is GREAT

Dennis got me right in and took care of me in service. Great customer service. I was in and out quickly. The sales department is always friendly and takes care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They were real nice and explained what was wrong 😑 just...

They were real nice and explained what was wrong 😑 just waiting part to have it fixed. I was very happy to get a nice clean car back too. Made my day. Plus great to have the shuttle service. Thank you Kristin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Nick did a nice job and was very helpful I can always...

Nick did a nice job and was very helpful I can always rely on West Herr to support me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience

The entire sales team are great to deal with and met all of our needs would recommend west here to anyone looking to buy a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful staff friendly Angela McNight was great very...

Wonderful staff friendly Angela McNight was great very informative. Great to talk to very knowledgeable. Patient and not pushy to get me to buy today!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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As. a previous customer of a few other Chevy Dealerships...

As. a previous customer of a few other Chevy Dealerships over the last 9 years I honestly have to say that the service department at West Herr Transit Rd in Williamsville is by far the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Couldn’t ask for anything more

Everything was as expected, I was 5 minutes early for my appointment. They greater me immediately, took my car, completed the scheduled work while I waited in the waiting room. Total invoice was as quoted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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It was a pleasure working with a great salesman.

Had appointment with James. I wanted to do a buyout on my lease. I had 3 remaining payments. James made experience smooth and painless. He even went beyond due to my forgetfulness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Over the top service.

My service tech went out her way to coordinate a convenient appt and loaner vehicle for me. The work was exceptionally done and my vehicle was exactly as indicated. A great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They keep me in the loop about what was going on with my...

They keep me in the loop about what was going on with my car. I always go to this location with issues with my vehicle. Great service and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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