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Reviews

(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Very pleased with the deal on my used car

Purchased a used car from West Herr Chevy Amherst. Dealt with Bryan Fox to complete the sale. Very knowledgeable and pleasant to deal with. The usual back and forth when buying a car from a dealer but not high pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase

Purchase was good very happy with the car, had some clerical issues that kept us later for the purchase process but things happen. All set

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience as always dealing with Melissa Attea...

Excellent experience as always dealing with Melissa Attea at West Herr Chevrolet! They’re always on top of their game taking great care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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AWESOME!! I have the best sales rep in the world! He is...

AWESOME!! I have the best sales rep in the world! He is extremely professional and goes above and beyond to keep a customer happy. I won't deal with any one else. It's been 5 cars now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great place to have a car through

Leasing my car had been a complete joy, from the day I got it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wants and Needs x2

This is my second lease with Mike Kabala and West Herr. Both times I have been able to work with Mike and his team to find a great price point for vehicles that satisfy my wants (heated seats!) and needs (AWD). Mike is a dream to work with. His listening skills and knowledge of the industry lends to the confidence that you are getting the right vehicle for you. Go visit him and the Williamsville team for your next vehicle. You won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This is my second lease with Mike Kabala and West Herr....

This is my second lease with Mike Kabala and West Herr. Both times I have been able to work with Mike and his team to find a great price point for vehicles that satisfy my wants (heated seats!) and needs (AWD). Mike is a dream to work with. His listening skills and knowledge of the industry lends to the confidence that you are getting the right vehicle for you. Go visit him and the Williamsville team for your next vehicle. You won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2017 Buick Encore

friendly nice helpful service respectful worked well with me took time out of their schedule I worked with bill Cain and Chris Joey Kevin I’m very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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absolutely wonderful experience..Brad Kania and Milike...

absolutely wonderful experience..Brad Kania and Milike went 0ut of their way to explain and show us all the features in my new vehicle. Definetly an asset to the dealership..Thank you for your servie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Another great experience at West Herr.

My wife and I were shopping for a new vehicle and returned to West Herr. From the Sales team at both Nissan(Amherst) and Chevy (Amherst) through the finance department we were treated like family. Thats probably why we keep returning. Sales team does not put pressure on you but rather simply listens and assists.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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