Reviews
They were very helpful getting me out of my 6 month old...
They were very helpful getting me out of my 6 month old vehicle which had problems that weren’t resolved by GM and into a new vehicle. Everyone that I worked with was wonderful during a stressful situation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is my third lease with West Herr. They just make...
This is my third lease with West Herr. They just make everything so easy. The service dept is the best as well. I am a West Herr customer for life !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will take advantage of you. I understand the game but the...
Will take advantage of you. I understand the game but the Woman took an 18 YO had her sign saying there was no damage on a damaged car and told her the “warrenty” would cover it. This woman made this kid think she was doing something good when in reality she was doing something WRONG and probably ILLEGAL by saying there was NO damage on a clearly damaged car and then asking for 12k above blue book value. If i could go in there and see that woman face to face i would. I understand its their job but this woman should not have been able to say there was no damage and no accident on a car that was in an accident and damaged. Which i found out about the original accident a year later after getting into one that the vehicle was in one prior! And have the paperwork telling me the BUYER it was never in an accident.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Silverado miracle
Went to look for a lease/buy of a Silverado trail boss.. was watching one in the color I liked for a few days, came to find out it was sold. For some reason the deal fell through for whoever bought it so lucky me was able to scoop it up.. the gm Michelle is amazing and Bill my salesman was great too! Great service and a great deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I’m a returning customer and found this experience as...
I’m a returning customer and found this experience as satisfying as the last. I knew the truck I wanted and Mike Kabala was willing to find it. He did a great job and I had the truck I wanted in just 8 days.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast and easy process! Helped my mom get a new Trax for...
Fast and easy process! Helped my mom get a new Trax for her birthday/Christmas! Very happy with everything- from trade value to price on the new car! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been doing business with Brian for about six years...
I have been doing business with Brian for about six years now and I am very satisfied he explains everything perfect and always gives me the best deal possible now I have my dad my daughter that bought cars off of Brian very satisfiedGreat dealership to do business with I have a salesman for life now thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Definitely satisfied
Mike Vasquez really made the process very easy to buy my vehicle along with Jim Reagan, Got a great deal bent over backwards to make process seamless. Especially for the fact I was a finance mgr in the past so seeing everything run smoothly was awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Erik Giardina is the very best customer service centered...
Erik Giardina is the very best customer service centered person you could ask for. Like the old days when the customer mattered. Returned there because of Erik’s customer service skills.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service!
Had yet another stress free purchase from West Herr Williamsville. Tom Bull was great and made the process very easy. Will come back again in 3 years.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
