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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Excellent dealership and staff

Awesome staff. The are very informative and thorough. The vehicle was amazing and they took the time to explain all of my options, service agreements, payment options, etc. They even reviewed some of the things on my credit report with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best.

Salesperson Bill was professional, kind, dependable, and accommodating. Will always return to him. Loving my car too! Highly recommend this dealership to any of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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SHOPP0ED FOR A USED GMC ACADIA

PROFESSIONAL STAFF, BUYING PROCESS WAS SMOOTH. SHAWN WAS COURTEOUS AND KEVIN MADE THE FINANCES WORK. DEALERSHIP WAS CLEAN AND SUPPORT STAFF WAS KNOLDGEABLE AND COURTEOUS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pulled up in a Nissan Armada pulled off in a Cadillac...

Pulled up in a Nissan Armada pulled off in a Cadillac Escalade Platinum need I say more?! 2nd car I purchased from them the service is always fantastic

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Mike B was great. Very transparent and responsive. We...

Mike B was great. Very transparent and responsive. We came from Syracuse to get the deal done and West Herr created a very positive experience. This is actually the second car we’ve bought from a West Herr Dealership and both transactions were well worth the trip. Very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Bought a used van from West Herr Chevy

Mike B was great. Very transparent and responsive. We came from Syracuse to get the deal done and West Herr created a very positive experience. This is actually the second car we’ve bought from a West Herr Dealership and both transactions were well worth the trip. Very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying lease car

Good service, took care for virus concerns, very professional and friendly, would consider using them again receptionist was particularly helpful and friendly I was very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Repair

We lease from West Herr and will again. With a lease there are no worries if a problem arises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Came home with new equinox, Jennifer Mullins

Great job by Jennifer Mullins and kudos to Ed Baker for making my deal work out so well, thanks to both of you for patience and professionalism

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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joeblasdell@hotmail.com

Was a great experience. I will absolutely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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