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Reviews

(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Oil change

Great place to get an oil change fast friendly and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Leasing a new car

I recently leased a new car from West Herr. Kevin S. Was so much help. He was professional, kind and very easy to work with. He handled everything and answered every question making this process extremely easy. I highly recommend him and West Herr!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very helpful and reliable

I was just looking and was contacted right away. They were very patient, and worked with my wants and needs. I bought a new car in a day and they did everything possible to make sure I was taken care of and happy. We will never buy a vehicle any place else. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying car

Was looking for a used car but didn’t know what dealer to go to I went to west herr and was treated respectfully and sales rep was very helpful. I fully recommend this place to buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent staff.

I had a great experience with this dealership Mike Kabala was a great sales person, answered all my questions about leasing and took the time to listen to my concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New car experience

Big Tom made my buying process so easy. Met my numbers and the rest fell right into place. Thank you so much 😊 for making this experience effortless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Silverado

Melissa Attea was great through the process after not so good experience when I sat down with a salesperson. Julian Bones was also great he got me a great rate on my vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ed the GM was amazing

Ed Baker was the following to my family Understanding Competitive Kind Wanted to help He made feel at home Ed sold my family after tomorrow 4 cars in a few days and there is more family which will come here to see Ed Bill was fantastic on paper Julián was great in finance And last but not let Melissa made sure to come out and thanked us and let all of us kniwyif you need anything to give her a call Looks like we have found a NEW home to buys our cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Rich Pisarski

Very easy to work with. Employees are very kind and courteous. They worked with me to get the lowest possible price and then some. I will be going back for all future vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Highly Recommended

James McCullough makes the process so easy and enjoyable. His dedication to his clients shows from the moment you walk in the door until you drive away in your new vehicle. This is the second vehicle we have purchased from James and West Herr Williamsville and highly recommend him and the dealership to all of our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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