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CarLink

(183 reviews)
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Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
(973) 975-4965 (973) 975-4965

Reviews

(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarLink from DealerRater.

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Putting lives in danger!

Victor took advantage of my 18 year old son and sold him a vehicle that had been previously t-boned and had an open recall that affected the safety of the vehicle. It was not discovered until the frigging right side axle broke loose from the vehicle causing him to lose control and strike a parked vehicle. Total xxxx and somebody needs to go to jail!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Happy with My Purchase

Bought a Chevy Malibu from Carlink I am happy with the Car Cody and Victor helped me out when I was there thank you guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible service after purchase

Started having problems the next day! Purchased the car late April/2019 and now cannot drive the vehicle on the highway / hills. They are fast talkers and assume you know their car sale lingo. THE WORST!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Scammers

Purchased vehicle from this dealership and brought it back to Pennsylvania and it needed $4,000. worth of repairs just to pass inspection. These guys are crooks

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Junk Vehicles

Bought a 2004 Ford F-250 that when taken back to Pennsylvania it would have cost almost $4000. to pass inspection. This place sells junk vehicles. Do not buy from here

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Caution Caution Caution

The cars offered for sale at this dealership are well below suitable to be sold. They don’t check anything on the vehicle before they offer it for sale. Steer clear! (No pun intended) The owner is an arrogant greedy sob & Cody is just a puppet salesman that knows nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Watch the fees!

Charged me $399 for "fees" but no plates, no registration and even charged an additional $19 for title. Said they do it because its legal BUT PLENTY OF THINGS ARE LEGAL BUT IMMORAL. BUYER, BE VERY CAREFUL.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Watch the FEES!!!

Fees of $399 yet no plates nor registration.. Just paid tax and CHARGED $19 EXTRA for the title. Was told they charged that because its legal. Plenty of things are LEGAL but immoral. Please; BEWARE of wolves in sheeps clothing!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert Wipfler

Our family has been purchasing vehicles from Chet and his staff for over 7 years. Chet Van Doren is professional, honest and extremely knowledgeable in the sales of used vehicles. His service manager, Craig shares the same traits as Chet, as does his entire staff. Both my son and I just purchased 2 used vehicles from Carlink and we are both extremely satisfied with the entire buying experience. If you are looking for a truthful, honest and caring car dealership, I suggest you visit Carlink. Thanks Chet for all you have done for us in the past and we WILL return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Won't give pricing for a buyer via email for buyer

Dealer refuses to give a buyer who is letting them know a price for warranty via email. Despite telling them you are 70 miles away, out of state, and buying that day for the specific model they had. I bought another vehicle a few hours after not getting the info I requested. I didn't ask to go back and forth on price, but rather a single price that I would consider. Was told they don't do that over email. That's fine if it's your policy, but know it costs sales for actual serious buyers who are willing to travel to you for a vehicle they are interested in purchasing. The person whom I was in contact with was helpful but was unable to get or give me the requested info. It's a shame as I liked the car and they still have it for sale two weeks later. Just giving me the requested information would have gotten the vehicle sold. You guys really need to reconsider your ways of doing business when s buyer says they are willing to buy right now.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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