Reviews
Wonderful service from the time I entered bay until
Wonderful service from the time I entered bay until leaving. Spencer, in the service department, is very professional and knowledgeable. I am thankful for the service and information provided at Downtown Nashville Nissan.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Downtown Nashville Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Purchased a new Frontier and the door was full of water!
Purchased a new Frontier and the door was full of water! I do not recommend buying from this dealership because lack of inspection of new vehicles.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paula Rae Paty, we regret to hear that your recent experience was anything less than exceptional. We would greatly appreciate the opportunity to speak with you regarding this concern, along with have our service team look over your Frontier to ensure any repairs are addressed in a timely manner. If you would not mind giving our management team a call at (615) 761-0918 when ever convenient for you to get this addressed swiftly. Thank you for the opportunity to correct these matters.
I have been to Downtown Nashville Nissan in the last 3
I have been to Downtown Nashville Nissan in the last 3 months May 2025 Oil Change and then May 2025 Driver belt which my receipt said Fan belt which is strange. June 2025 I got rear brakes repair and rotors resurface. My oil sticker say 10/26/2025 but my Oil light and filter light has been on since July. Which they told me don't worried about it. Got rear brakes repair June 2025 call and told them one week after repair June that my Tire light was flashing told me to reset the tire setting. Now I have ABS, Tire Sensor Light ,traction light AWD light that came on all in one day for my rear right which I was told by the tire shop that the person who did my rear brake has broken a wire or sensor or they gave me a faulty part Code reads C1103 Rear Right Wheel Speed Sensor Circuit Fault I call Nissan and he tells me "That they will look at it BUT here is the Scam Part! but if it's not there fault they will charge me $220 " Which that was the hint letting me know they are going to make it seems like its not there fault to take more money . People are really out here scamming hard working people. Dealership are shade trees mechanic also. I won't let them touch nothing else on my car ever again. If they just fixed my vehicle they should waived inspection Fees if it hasn't been 90 days. They have got like $440 just in Diagnostic Fees in the last 2 months for them to tell me the same diagnostic they gave the first time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Wanda, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Downtown Nashville Nissan. We would like to make this up to you, if we still can. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (615) 761-0918 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.
Fraudulent business practice at this establishment.
Fraudulent business practice at this establishment. They are trying to pressure me into signing a new contract, by saying no longer am approved for the $3,000 Nissan cash incentive. Many hidden additional fees in the contract. That part was my fault. I should have went over the numbers better. This was my first experience buying a new car. Will definitely NOT come here again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for bringing this to our attention. We are very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 761-0918 to share more details about your visit so we can make things right.
Everyone has great and wonderful .
Everyone has great and wonderful . They took time to help you and answer questions that you had. I would send friends there to buy from them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lorri Kerrick, your wonderful feedback and rating mean a lot to us. We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know! Have a wonderful weekend!
All the guys involved with helping me were outstanding.
All the guys involved with helping me were outstanding. Downtown Nashville Nissan. Shawn in repair LJ repair and especially Rickey who was exceptional in sales.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Emma Gant, thank you so much for your positive comments about Downtown Nashville Nissan! We are thankful for your time and your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!
Very nice people to deal with.
Very nice people to deal with. They cared about what we wanted and showed us plenty of cars and different models. Sales woman was very nice and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Ronnie Holmes, thank you; we appreciate your feedback! We're happy we could meet your expectations! We are thankful for your business. Have a wonderful week and many happy miles ahead!
Highly recommended,very good buying experience,no hassle
Highly recommended,very good buying experience,no hassle and smooth transaction.i would not hesitate to buy from them again. Thanks for taking care of us
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mohamed, thank you for your kind review; we are happy to pass along your comments to the team here at Downtown Nashville Nissan! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I purchased our Nissan Altima back in 2019 brand new!
I purchased our Nissan Altima back in 2019 brand new! We had an issue with the engine light showing on. Reggie Guillory was the service Advisor very pleasant to talk to. He should so much patience and understanding. He texted me and kept me updated throughout the service session. He also recommended other services that were needed! Reggie is a trusted advisor and Great addition to Nissan staff!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, thank you so much for your feedback about Downtown Nashville Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Scheduled repair as smooth as silk.
Scheduled repair as smooth as silk. Timely, reasonable prices, ride to work and home on a hot summer day. That?s it in a nutshell
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith Junior, your wonderful feedback and rating mean a lot to us. We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day, and many happy miles ahead!