Reviews
My experience with them is always great.
My experience with them is always great. Nissan is a wonderful company! I would recommend them to anyone that wants a new vehicle I?m so happy I got a car there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shatica, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Spencer is the best service advisor , he provides great
Spencer is the best service advisor , he provides great customer service He doesn?t sugarcoat your repairs but tells you like it is when the inspection comes back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Karen, thank you so much for your review about your experience here at Downtown Nashville Nissan. We aim for Exceptional service and it's always nice to know when we succeed. Glenda Lincoln Owner Loyalty Manager
Spencer Dixon went above and beyond to make sure I had
Spencer Dixon went above and beyond to make sure I had the service at needed and stayed under budget! The service department is top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Downtown Nashville Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Very good customer service: the repairs were excellent
Very good customer service: the repairs were excellent and timely. Issues and solutions were communicated well. Staff was friendly and helpful cost of the repairs was reasonable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tommy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This in no way has anything whatsoever to do with L.
This in no way has anything whatsoever to do with L.J the service manager. He has been consistent with me and my family. Caring, supportive, Understanding and Always helping. This survey has all to do with Fernando the manager that worked with me every time I brought my car in from August 2024. I bought the car brand new and was having to bring my car in multiple times on several occasions. The response and help that I received was Horrible and left a bad taste in my mouth. He never documented anything in the system at the time of the issues of why I was having to
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Yvette, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 761-0918 and we will do our best to make this better.
Spencer may know automobiles and repair, but he should
Spencer may know automobiles and repair, but he should not be in Customer Service. Lying to me or blaming me for your lack of follow-up is also not acceptable. I have good hearing and heard what you said behind my back too, both times for this visit. Not a fan and this goes back to multiple visits and experiences, not just a one time bad day. Downtown Nashville Nissan needs to step it up at this location to the standards expected elsewhere, but I will no longer tolerate it and make excuses on their behalf, as I have given too much benefit of doubt already.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Downtown Nashville Nissan. We would like to make this up to you, if we still can. Please reach out us at (615) 761-0918 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
HORRIBLE I WANT MY MONEY BACK,THEY HAD ME PAY FOR MY
HORRIBLE I WANT MY MONEY BACK,THEY HAD ME PAY FOR MY REPAIRS AND THEN TOLD ME MY ENGINE WAS BAD ,THEY OFFERED A NEW ENGINE I DON'T WANT IT MY CAR IS STILL DRIVING THE SAME....$2211 GONE TO WASTE IM PISSED
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (615) 761-0918 at your earliest convenience to discuss how we can turn this experience into a positive one.
Dakota was a great salesperson.
Dakota was a great salesperson. Everything we needed happened. Travelled from Rutherford Co because the deals were so good! Vehicles are in wonderful condition. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kellee, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Downtown Nashville Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Glenda Lincoln Owner Loyalty Manager
Great service done in a timely manner for a reasonable
Great service done in a timely manner for a reasonable price. I loved how the service department stayed in touch with me throughout the service process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Freddie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Downtown Nashville Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Very clean.
Very clean. Drop truck off early. Very accommodating. Tech. very friendly and approachable. In and out quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scott, we really appreciate your feedback! Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!