Reviews
Good tech support.
Good tech support. Comfortable waiting area. Beverages provided. Availability to walk in show room. Polite employees , some even know my name without looking at paper work. Play area for kids
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Barbara, thank you so much for your review about your experience here at Downtown Nashville Nissan. We aim for Exceptional service and it's always nice to know when we succeed. Glenda Lincoln Owner Loyalty Manager
I just didn?
I just didn?t like the fact I had to be asked where else do I get service at for my car . It wasn?t just once it was several times.
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- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Tara, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (615) 761-0918 at your earliest convenience to discuss how we can turn your experience into a positive one.
Needed new fob car keys and programming.
Needed new fob car keys and programming. Heather was fantastic but technicians took almost 3 hours when estimated time was 1 hour. I will go back but will drop off my car instead of waiting.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carol, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 761-0918 to share more details about your visit so we can make things right.
Excellent service!
Excellent service! I highly recommend! Service and sales are exceptional! I love that they respect my time. Ricky in sales helps me everytime. Reggie is service always know exactly what my car needs! I love that he prepares me for the next visit as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dani, we're happy you found our staff to be so helpful during your experience here at Downtown Nashville Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I appreciated the smooth process of purchasing my new
I appreciated the smooth process of purchasing my new Nissan Rogue from Nissan Downtown Dealership a couple weeks ago. My daughter & son-in-law were with me. We experienced a no nonsense, no games played experience. Our salesman, Emajii, was very helpful in finding what I needed & brought out a choice of two vehicles with two different interiors which I had never had that happen before. Also, Glenda Lincoln, Nissan Loyalty Manager, has been extremely helpful in checking with me after returning back home to KY in regards to my purchase. I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joyce, thank you; we appreciate your feedback! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!
Nissan continually offers expert and superb service in
Nissan continually offers expert and superb service in all aspects of their business. That's why my relatives and I have been faithful Nissan customers in excess of 20 years!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Deirdre, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This was the 2nd car I had looked at this day and as soon
This was the 2nd car I had looked at this day and as soon as I got home I regretted my decision. I wanted to return the car and get mine back I was told no. Then there was no sticker so I could not figure out the price. I got online and they charged me what the original price was and not the slashed price. They tried to say they slashed the price after I bought it. How do you slash a price on a car you no longer have. I had apps left a negative google review and was told they would give me back some money if I took my review down.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are disappointed to learn of your experience here at Downtown Nashville Nissan, but will take this opportunity to improve. If you would like to discuss your experience in more detail, please give us a call at (615) 761-0918 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.
My experience with them is always great.
My experience with them is always great. Nissan is a wonderful company! I would recommend them to anyone that wants a new vehicle I?m so happy I got a car there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shatica, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Spencer is the best service advisor , he provides great
Spencer is the best service advisor , he provides great customer service He doesn?t sugarcoat your repairs but tells you like it is when the inspection comes back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Karen, thank you so much for your review about your experience here at Downtown Nashville Nissan. We aim for Exceptional service and it's always nice to know when we succeed. Glenda Lincoln Owner Loyalty Manager
Spencer Dixon went above and beyond to make sure I had
Spencer Dixon went above and beyond to make sure I had the service at needed and stayed under budget! The service department is top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Downtown Nashville Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.