Covert Buick GMC Austin

Saul, went above and beyond, sale of my daughter’s Jeep and the service work after. You made it great, I will definitely do business with him and Cobert again. Also Thank you to to manager that helped out. Thank you Sid Feliciano

Review is based on what I believe are deceptive advertising and unfair sales practices. I found a vehicle listed by the dealer on Cars.com and on their own website for $19,900. After test-driving the vehicle, I was presented with a purchase price of nearly $24,000. When I asked why the price was different from the online listing, I was told the base price of $19,900 was only valid if I purchased additional products, including: - A crystal fusion paint protection package - An extended warranty These were never disclosed in the listing. When I asked to have them removed, the dealership reduced the added costs, but still insisted the online price was only valid with those add-ons. Additionally, they informed me that the listed price was only available if I used their in-house financing, and that if I chose to use my own bank or credit union, the price would increase. This was not disclosed in the listing and was only brought up after the test drive. I believe this constitutes a bait-and-switch scheme, a violation of fair advertising laws, and possibly a violation of Texas Deceptive Trade Practices statutes. I have filled a complaint on Better Business Bureau® (BBB) and Federal Trade Commission (FTC) against the company, requesting the dealership be investigated for deceptive pricing practices, be held accountable for violating advertising standards and that steps be taken to ensure this type of misleading conduct does not continue. I am also leaving reviews on other public platforms (Google, etc.) to warn other consumers about this experience.

Jake was my sales rep and he was very good to work with. He really is conscientious about making you comfortable to ask questions so you drive away a satisfied customer. Carlos, the manager, worked with me until I was comfortable with the deal. Highly recommend.

Covert Buick GMC dealership buying experience was great and my approval process was fast with the help of my salesperson Tyler Huerta who made sure I was satisfied with my purchase and monthly payments.

Hands down the best experience my wife and I have ever had buying a car anywhere. Jake is incredible, friendly, knowledgeable, unlike other dealerships or sales agents that make you feel pressurized in buying a car by using aggressive sales tactics, Jake just offered facts about anything we asked and made it a pleasurable experience. Jake sold us our daughters 1st car and we will be back to see him for our sons car soon and for as long as we will be needing vehicles he will no doubt have all of our return business. Thanks for the great professional friendly service Jake. Appreciated :-)

I bought a new car and Diana was wonderful to work with. I love my new Buick Envista. Everyone was friendly and great to work with.

It has a lot of variety in cars and especially pickup trucks and all was really nice to see

So disappointing. After purchasing an untold number of vehicles from the Coverts across almost all of their dealerships and brands, often with nothing more than a few phone calls, I recommended Covert Buick GMC to my daughter when she wanted to purchase an Acadia. She contacted the dealership and negotiated with the salesman. After a bit of back and forth, they agreed on a price that satisfied both. Because the dealership was closing for the evening, the salesman texted her a copy of the purchase order and they made arrangements to pick up the new vehicle the next morning. That next morning the salesman called and notified her that they had changed their mind on the price of her trade-in, and wanted her to pay an additional $2,000. So much for the Covert family difference. Honor and integrity mean nothing here anymore, and I for one, will never purchase another vehicle from any of the Covert stores. Shame on you Covert Buick GMC.

They treat you very well, they give you good service, highly recommended and the sales agent Alex Perez helps you a lot.

Got 3 vehicles from this place. Awesome experience. The sales rep Daniel Pena and the finance guy Kyle Chaney did amazing job. Highly recommend Covert Buick GMC.