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Covert Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Ford from DealerRater.

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Oil change

Adam Miller (advisor ) was very personable and helpful. My car service was completed within the time he mentioned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

I was in a real fix and Steve Hathaway really helped me out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Covert Ford has great service!

I took my Ford Edge to Covert Ford for it's first oil change. The car had 5,100 miles. The service guy was very nice and told me that I could wait and do oil changes every 7,000-7,500 miles. I'm old fashioned and wanted it changed every 5,000. He said that's fine and got me out of there in about an hour. They do a great job: rotated tires, checked all fluid levels, etc. And the charge was very fare at less than $60! I live near Covert and will definitely take my new Ford Edge back there for future service/maintenance and any motor problems that may occur.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Basic required preventative maintenance

Service performed by time promised, and staff were courteous and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review

My Advisor and the other staff at the service desk did an excellent job from the moment I drove up to the service area until I paid and left. However, I do think you need to be aware I arrived before opening so I could get the actual service (The Works and new air filter) done quickly and be on my way. However, due to delays and getting the actual service work done, I didn't leave until close to 9:00a.m. I've never had to wait that long before. Again, the Advisor that morning and the other ladies at the service desk were very helpful, so it was obvious the issue was back where the service was being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful service.

My experience with routine scheduled maintenance and repair of windshield washer was excellent--particularly helpful was Service Advisor, David Kahler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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F-250 Service

Seamless and on time, professional, knowledged. I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thanks Covert!

I came to Covert looking for a new Focus. It had been a long time since I purchased a new car and I was nervous! However, the staff was incredible! They were super helpful, very kind and welcoming. I never felt pressured or like they were not honest. It was a great experience and I love my new car! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Same old, same old.....great experience.

My eighth Ford. My second F150 from Covert. No hassle, great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great all the way around

My experience was the best I've ever had at a car dealership. Dan Covert was no pressure, friendly and extremely helpful in securing the right car for us. Dan also suggested that we lease instead of buy which brought the monthly payment down by almost $200. Paul over in finance was great too..he put together a package that worked extremely well for us. Like Dan, he was very friendly and professional. Overall, we will be buying all future cars at Covert and will recommend them to other family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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