Reviews
Write a reviewJeff Shepperd, great service.
I came in the other day and Jeff Shepperd salesman help me in a search for a used car up considering trading mine in. He was very kind and helpful. He made me feel very comfortable and that I could trust him and doing business with Covert Ford. I would most definitely recommend mr. Shepperd to a family member or friend who searching for a vehicle. I want to thank you very much for your help mr. Shepperd.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jeff Shepperd, sales
Just browsing. Jeff Shepperd was extremely friendly. Great info on vehicle. Great smile. Still making up my mind but will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We really appreciate your feedback! We hope you'll consider us in the future!
Jeff Shepperd is fantastic
Jeff Shepperd is the best salesman I have ever met. He goes the extra mile for his customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bruce, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!
Great Servixe
Jeff Sheppard did a outstanding job with our family and is a real asset to your company. His customer service and experience plus his over all personality made a car buying experience very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tommy, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!
Why go anywhere else when you can have the best?
Jeff Sheppard is very knowledgeable and trustworthy not to mention a great resource to help with the used or new car buying process. He's a true gentleman, fun to be around & love that he's a native Austinite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mary, thank you so much for this 5-star review about your experience! We always enjoy hearing from our customers and we are pleased to hear that our team has consistently been helpful and has consistently been a great resource of information. Our goal is to provide quality customer service, and I am glad to hear that our team has shown you their commitment to this. Be well, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Tim Elloitt
Have know Tim Elliott, for many years, I am from Michigan, and called Tim and he took the time of us asking many questions for us to help us find the right car here in Michigan, If I were living in texas I would sure go to him, Thanks Tim
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Cathy, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!
Cody: Best Overall Salesman
Dealing with Covert Ford and especially Cody is why My wife, Mary,and I decided to purchase our 2017 Ford Explorer Limited. Cody was patient and resourceful throughout the decision process. I would recommend that if you're looking to buy a new Ford, give the Coverts a try. Ask for Cody.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Limited Explorer, Johnny! I am glad to read that Cody's resourcefulness and patience has guided you and your family in making a good decision. Thank you for purchasing your SUV at Covert Ford Lincoln. Be well, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Purchase and searching for a vehicle
Went to few dealerships looking for a vehicle for our son and I must say, Tim Elliot was amazing! He listened to what we needed/wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tim is an asset to our company and he truly is amazing. It is great to know that he was able to provide you and your son with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Be well, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Jeff Shepard
Great attention to what I want. Just didn't have in stock. Will call when he finds what I am looking for. Very much a gentleman. Was very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Glenda, I sincerely appreciate your feedback. Each employee is a valued member of the Covert Ford Lincoln team and we all strive to provide excellent service! I look forward to seeing you again when we have replenished our stocks. Thanks again! Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com
Best experience I've ever had.
Jeff was awesome! Being a women salesman seem to talk down to me,but not Jeff. Explained everything clearly. And answered all my questions. I will recommend him to all my friends needing a good used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our staff prides itself on providing an efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jeff assisted you in such a detailed and customized manner without talking down on you. Give us a call if you have any further questions! Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com