Reviews
Inconsistent
Had different people service car and this was worst experience at an-otherwise decent dealership
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (440) 296-3019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Toyota Sequoia
Our sales representative Richard was amazing. He was very helpful and professional. He helped us through the whole process. I will definitely be going back for future purchases. Thank you Richard for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, We are pleased to hear you had such a positive experience with us,If you ever need help, just give us a call. Happy motoring
Repairs on a 1999 Toyota 4-Runner
My vehicle is my horse. My Toyota dealer is my doctor. I came in for repairs due to a vibration which kept me from going the speed limit. I brought my car in to the dealer for diagnostics, it's 24 years old. My car needed attention, safety and longevity was my concern. I trusted my customer service rep., found several problems that could have been a major problem down the road. I look forward to acquiring 300,000 miles on my vehicle and I also want to be around to see it happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2016 Toyota Camry
Car was service in a timely manner. Will bring second car in soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, We are pleased to hear you had such a positive experience with us,If you ever need help, just give us a call. Happy motoring
Great Experience
Susana the sales representative and Steven the finance manager were great to deal with. Very helpful and not pushy. Will definitely be going back to them and Auto Nation for my next purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello,we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Jared always goes above and beyond.
Jared always goes above and beyond. It’s nice to see someone that loves there job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
2023 Camry LE ??
I had already been approved for a loan through my bank so if it could have moved along faster, that would have been great. However, it was a Saturday.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cynthia, thank you for taking the time to leave us feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Car maintenance
I do not trust this dealership. I have Toyota Extra Care and must use a Toyota dealership for service. I was given false information and told I needed parts that I didn?t need! I will travel the 30 miles to another dealership next time.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (301) 263-6669 -- we hope to hear from you soon.
Customer
Erik Gustafson was my Service Advisor. We spoke on the phone & he set up my service appointment according to my needs & schedule; as I live in Lockhart. Erik was extremely polite and knowledgeable. He's a KEEPER ! Cheryl Brown
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cheryl, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. If you ever need help, just give us a call. Happy motoring!
Not great service.
Not great service. Got a text that my truck needed repairs. Brand new truck. Turns out it was for someone’s else vehicle. Fortunately, I declined those repairs. Then had to walk around and find my own truck after oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mike, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.