Reviews
Not a great experience overall, it seems they were just
Not a great experience overall, it seems they were just trying to upsell me on stuff by the recommend by the mechanic and I took it somewhere for a second opinion and told me everything they were recommending was looking in good shape. As well my car was ready for more than 30 minutes before they call me that the car was ready after being waiting 3+ hours for a regular service and alignment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Abeo, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Josh is very pleasant!
Josh is very pleasant!! Upon checking in for my oil change appointment was told it would be a 2-2 1/2 hour wait..was thrilled when Josh came to tell me after about a 1 1/2 hour that my car was ready!! I appreciate that he didn’t try to up sell other services & that he didn’t treat me like I was of no importance since I get complimentary oil changes..some of the other past service writers have treated me as of no importance,.. I highly recommend Josh!! Professional,great at his job and glad I was assigned to him!! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
5 stars- great experience
Stevie and the used car team provided fast, friendly service. I would recommend this to anyone looking to sell a used vehicle in Austin! Will definitely be back here next time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Will! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Fantastic customer service from Ruben Gallegos
I had a great experience with Ruben Gallegos. My car had been totaled in an accident and because it was the other driver's fault, I had to deal with their insurance which took forever and I had to turn the rental in before I had the funds to purchase a car. I explained my situation and Ruben did not hesitate to offer to come pick me up in Cedar Park so I could do my test drive back to the dealership. I bought a 2019 Volkswagen Tiguan with a little over 16K miles. It is a great car in perfect condition and I got a great deal! The customer service from Ruben was spectacular! He even sent me texts after the purchase to make sure I was happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Had a great experience buying my first car.
Had a great experience buying my first car. The guy who helped me was awesome and had great customer experience. Would recommend buying a car from there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jared is always responsive, timely and excellent.
Jared is always responsive, timely and excellent. Service provided and cost are always well explained.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used Car Buying
Had a great buying experience thanks to Jose D and Melissa D
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Tom N is the best sales person.
Tom N is the best sales person.! He was fast and efficient. Thank you 😊 Autonation is the best
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Camry
It was good. Ed was really helpful. The whole process was very simple and easy. My wife and I were in and out within a couple of hours and it was all done after we got out of work. No need to take an entire day off to car shop and wait around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mario, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Stay away.
Stay away. I was charged $395.10 for a battery MSRP of $291.89. Part# 28800-28100. No Dealer installation. This transaction was a parts counter purchase/pick-up for self-install; the charge was for battery only. Occurred 02/23/23.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Issue resolved. Received $143.32 credit due to over-charge of 02/23/23. Done 02/28/23. Thank you.
