Reviews
A supposed 2hr service (which is already ridicules)
A supposed 2hr service (which is already ridicules) turned out to be 4hrs. Dropped my car and the man who was helping was rude and put out that he had to figure out my appointment. After 2 1/2 I went to see why I was still waiting and had not been contacted. My car seemed to be just sitting off to the side unattended. It wasn't even in the cue to be worked on. I was thrown and super annoyed at this point. I had to wait another hour before it was finished and the simply offered me a free oil change. I was late to pick up my child from school (which I am charged $25 for) and was unable to make another appointment. Pretty frustrating to say the least.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Highlander
The sales representative was very kind even after sales.He was so diligent to show me the features of the car.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Odessa, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and efficient.
Fast and efficient. Scheduled appointments make it very convenient. Friendly service. Reasonable price. 15.words.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mikentx, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Toyota South Austin
Every employee is there to help and really cares about
Every employee is there to help and really cares about their customers. Would definitely recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Appreciated that there wasn’t a big upsell attempt at end
Appreciated that there wasn’t a big upsell attempt at end of oil change. Texting upon completion of service was appreciated. Service rep was efficient. Kudos to her! Also picked up a key fob battery at the parts sales counter. Gentleman working behind the counter was super-efficient and also friendly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jayne, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The service was very quick.
The service was very quick. They gave us really good information about our car for future reference. Appreciate their work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
xxxx South Austin Toyota
Every experience with this place is awful. Seriously. Just don?t waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you are willing, please call our General Manager at (512) 518-6900 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Awesome service
Jared and the team are incredibly efficient, knowledgeable and friendly. We're about to move out of state and I'll definitely miss having all my car's maintenance done with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Allison, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Toyota AutoNation
Great experience. Would of been better if I got the opportunity to drive the vehicle before I purchased or looked under the hood.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Beatriz, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!
Amiel was a great help!
Amiel was a great help! Very trustworthy salesman! We bought a highlander and will recommend family and friends here!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.