AutoNation Toyota South Austin

To be fair, I've had good experiences with this service department. I brought my Prius in for routine check and maintenance. I had scheduled a 9:45 am appointment and was told by my rep that it would be 2-3 hours so I decided to stay and wait. Around noon, I asked how much longer it would be and if they had deduced any issues. I was told that it would be another 45-60 minutes until they'd be able to look at it. I ended up being there until about 4 PM, having had nothing to eat except a bagel around 9 am. It's unacceptable to keep people waiting that long, especially with no shuttle service to take them elsewhere if the work time is going to be ALL DAY. My rep tried to assuage the situation with a free oil change and while I did appreciate that, it didn't really help as ultimately, it was a waste of a day for me. You need to do a better job of setting expectations and be clear when defining what that wait time is all about.

They are friendly definitely not pushy and the are knowledgeable about the cars they sell

They took care of my needs and went above and beyond to make sure I was happy

Very good professional experience, transaction went as expected. Sales and Financial employees took very good care of us.

Great staff and costumer service, they kept me updated with everything, will recommend for everyone

I will NEVER recommend this dealership to another person after the experience I’ve had in my recent purchase of a vehicle. It started with an extremely disrespectful sales rep and manager who demeaned me when I told them I could not afford to put $50 down on a car which was why I needed a car loan. While the sales rep made up for that by putting the $50 down himself, he then proceeded to sell me a defective vehicle that I requested was fixed prior to the sale. When he said his manager was refusing to fix it, he offered me a $300 check in exchange for my dissatisfaction and went back on his word when the check engine light came on in the car two hours after leaving the lot with it. I immediately took the vehicle back and asked them to fix the mechanical issue, they held my car for a week, and returned it to me with the check engine light still on and the $2000 fix incomplete effectively voiding their five day return policy. Two days after driving around with the defective vehicle, it broke down and is now in the shop at a trustworthy mechanic as Autonation/Toyota’s mechanics cannot be trusted. When I informed my bank of the faulty sale of a $14000 vehicle which I will now be paying on for five years plus the thousands of dollars of maintenance that need to be done, they told me to ask for two simple reports from the sales rep which still have yet to be provided to me as I’m being given the runaround by the dealership. This is by far the most slimy, disrespectful, inconsiderate, untrustworthy dealership I have ever had to work with in the sale/purchase of a vehicle. They should be ashamed and embarrassed for doing this to another human being at all, but especially for doing this to a single mother just trying to get my daughter to and from school in a safe/reliable vehicle and myself to work on a daily basis.

I always get great service on my RAV4 from AutoNation Toyota South Austin. Epi is the best! He's professional, knowledgeable and efficient. Thanks for taking good care of my cars for the past 8 years!

Hi, I was looking for a new suv i stopped by Toyota & Poli was very helpful, friendly and most importantly she was patient and I never felt like I had to pick something from Toyota but she explained very well how great Toyota is the benefits of owing a Toyota and of course my husbands current truck is Toyota so we know we’re in great hands. Ty so much for everything very happy with our RAV4 purchase.

Fast and efficient service on our RAV4! Dropped it off for it's first service, went to lunch, it was ready to go when we returned!

I sold my vehicle to Auto Nation Toyota. Axel provided me with great service and kept in touch with me through out the entire process. I appreciated his willingness and customer service to make sure the deal went as smooth as possible.