Reviews
Art was very helpful and knowledgeable - took care of the
Art was very helpful and knowledgeable - took care of the situation swiftly. He let me discuss my concerns and heard me out respectfully
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
I do not like filling out surveys for every interaction I
I do not like filling out surveys for every interaction I have with a retailer or service provider, but I must make an exception for the services provided by AutoNation Toyota and specifically service writer Art Gomez. I sent an email to Art about symptoms of my Prius, and he diagnosed the problem, estimated the time for repair and oversaw the entire process. He is really good at what he does. He keeps my car in tip top shape. I'm not anticipating any problems in the future, but I have a friend at AutoNation that makes dealing with the problem less of a hassle. Thanks, Art.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Juan was very professional and courteous.
Juan was very professional and courteous. He explained all needed repairs simply and had pictures to back up reason for replacements.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Peggycerna, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick service and good customer service.
Quick service and good customer service. The waiting area needs some touch up. Furniture is old.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Working with Stephen Tapia at AutoNation Toyota South
Working with Stephen Tapia at AutoNation Toyota South Austin and it's been super easy. Easy discussion, no push on buying a higher or different car, and simple paperwork to get the process going. Stephen is knowledgeable and quick to respond to any questions I have.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
7 hours!
7 hours!!! It took 7 hours for an oil change and inspection! I even had an 7am appointment . I'm not really sure what the point of making an appointment if it takes 7 hours for an oil change and inspection. I have been a loyal customer for about 14 years, but their service is going in the wrong direction.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Very pleased with my overall service experience at
Very pleased with my overall service experience at AutoNation Toyota South Austin. Art Gomez and team took complete care of me and had my 4Runner ready for pickup in a very short amount of time. Really impressed with the overall speed and delivery of services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Got my Tundra 2022.
Got my Tundra 2022. Car buying is stressful. Rito was great and very knowledgeable. Excellent and professional! Finance folks did all possible to get me good rate in these insane times... thank you all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Debbie was amazing although It still needs some work done
Debbie was amazing although It still needs some work done on the vehicle she was amazing and helped me get a vehicle that I needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
All of my needs were met, the additional services that
All of my needs were met, the additional services that were promised were missed (turning over a washed car)
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!