Reviews
Quick service and very eager to assist you!
Quick service and very eager to assist you! Always have Fantastic customer service with a smile!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Kay was very helpful and thorough with making sure
Kay was very helpful and thorough with making sure everything was done correctly on my truck. She was also very understanding when voicing my concerns with the vehicle. She provided proactive checks and maintenance on my vehicle for the trip out of town I was taking as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience with Kay! Please let us know if there is anything else we can do for you; we are more than happy to help!
Took my daughters 2018 Ford Focus for the works.
Took my daughters 2018 Ford Focus for the works. Shamaley Ford found some other items that required attention after I acknowledged they took care of them. They even gave the car a wash!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Arturo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
This is a great dealership to do all of your fords
This is a great dealership to do all of your fords mechanical work. They are very honest and will not try to up sell you on anything except the usual wipers and filters. I’ve done most of my major repairs, and they do great work. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I bring my 2020 Ford F-150 here for service and am always
I bring my 2020 Ford F-150 here for service and am always treated great. The coffee is always hot and great. Only thing I tend to miss is getting my boots shined, because the guy that shines the shoes is not there. That is not the reason I come into Shamaley Fotd for service, it is because they always treat me right for a fair price. That is why they get my service on my other cars like the car I brought In today my 2024 Cadillac XT5 Sport. The Cadillac dealership wanted to get money for service and they do not care for the customer at all. So having my truck serviced at Shamaley why not my Cadillac. The mechanics know about Cadillac’s as well as they do the Fords and I trust them to do the right thing when it comes to maintenance on my XT5..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service, didn't have an appointment and Audrey was
Great service, didn't have an appointment and Audrey was able to squeeze me in for the services I needed. Highly recommend their service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Ford always takes care of the issues I have with great
Ford always takes care of the issues I have with great service. I’ll always bring my vehicle to them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
POOR customer service.
POOR customer service. Absolutely NO sense of urgency in the service department. NO accountability whatsoever. POOR communication. Will not do business with again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear that you encountered any issues with our service department and the lack of communication. Could you please reach out to me so that I can address this? I couldn't locate your name in our database. I would appreciate it if you could get in touch with me using the email provided below. Sasha Martinez Customer Relations Director smartinez@group1auto.com
Great service.
Great service. Finished on time. Very helpful and explained everything before and after work was finished
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!
I had great customer service.
I had great customer service. Done on time. Great work. Extremely satisfied. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.