Reviews
Verry good costumer service and quick response to the
Verry good costumer service and quick response to the claint good service very professional personel
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff is friendly, helpful.
Staff is friendly, helpful. My appt was at 2:00. My vehicle was not began to be worked on until 3:30. I drive to Shamaley from 65 miles away. Not all the planned work on my vehicle was done; I was told that I could return tomorrow to have the work completed. This is unreasonable.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for not completing all the work needed on your vehicle the same day. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director
I really like the way I was treated, I wasn't pressured
I really like the way I was treated, I wasn't pressured into buying what I didn't want. I got just the car I've always wanted. I love my jeep wrangler.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service was excellent, I truly felt cared
Customer service was excellent, I truly felt cared for Thank you so much Mr Marcos
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
I was given a discount on my service which was greatly
I was given a discount on my service which was greatly appreciated and the overall wait was not bad at all.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! Thank you again for the great review!
Excellent communication and service.
Excellent communication and service. Joe keep us informed on the repair progress. His assistance with HQs Ford was much appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! Thank you again for the great review!
My vehicle is a 2014 Ford Escape.
My vehicle is a 2014 Ford Escape. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Alexis assisted with servicing my vehicle.
Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy transportation was provided since I dropped off the vehicle overnight. The pricing was fair and it’s peace of mind knowing the work was conducted by certified mechanics. Overall great experience. 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!
Used to love coming here for everything but the past
Used to love coming here for everything but the past couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehicle when they turned it in to me. It wasn’t until I was on the freeway going home when I started to notice a little wobble. Nothing sever thought it was just the road. Coming off on Zaragoza and Joe battle the wobble got more intense. Turns out the rear driver side tire had all 5 lug nuts loose. After calling and calling the dealership I was finally able to get a hold of someone. They sent someone out who completely was just not having it. He came added some torque and said everything was fine. Yet I still have my lug nuts sticking out.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Saiah, I appreciate you taking the time to inform me about your recent service. I deeply regret any inconvenience you may have encountered with your tire rotation, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Sasha Martinez Customer Relations Director smartinez@group1auto.com
well I brought my truck to check several things and they
well I brought my truck to check several things and they did it very well and they treated me very well thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.