Reviews
Representative very friendly and efficient.
Representative very friendly and efficient. My vehicle maintenance was quick and well done, very professional. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Had my oil changed and a recall fixed, Audrey in the
Had my oil changed and a recall fixed, Audrey in the service dept was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jessica Dominguez provides Excellent Service!
Jessica Dominguez provides Excellent Service! Very informative & professional. Ms Dominguez is a huge asset for Shamaley Ford! Thank you Mike Franco Federika Franco
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Franco, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service.
Excellent customer service. Courteous, I will continue to come back to Shamaley Ford because of the excellent service and I feel my truck is in good hands here.. Thank you to my service advisor Jake. Appreciate your attention to your customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kasha was very great associate she help me very much.
Kasha was very great associate she help me very much.Thank you .Keep up the work you do.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience with Kasha! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service.
Great service. I was attended to quickly, the service advisor was quick, friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jesus Rosales was extremely helpful with the repair on my
Jesus Rosales was extremely helpful with the repair on my vehicle he did a great job communicating with me throughout the entire process was very transparent, and went above and beyond to help me get my car back as soon as possible. As long as he works at Shamaley they will have my business! If you need to get your car repaired go see Jesus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service and updates from the service
Excellent customer service and updates from the service advisor. Explained multi- point inspection after the service was completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had scheduled an appointment for an oil change and a
I had scheduled an appointment for an oil change and a recall on my 23 Bronco Sport and was promptly greeted by my advisor, Alexis. My wife picked me up so I didn't need a shuttle service. I received a text a couple of hours later indication my vehicle was ready and also that my windshield needed replacing as that's a common issue with these vehicles. Oil change and multi-point inspection completed as was the recall notice. Then I receive an unexpected text that they'll drop off my vehicle at home so of course I took advantage of this free great service. Almost a 5 star experience but if they had done a complimentary car wash and put it on notes that the tires were balanced and rotated then it would have been a great experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for not receiving a complementary car wash and not taking the information regarding your vehicle's tires. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director
Great service, i didn't have to wait long to be helped.
Great service, i didn't have to wait long to be helped. Audrey was really great and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!