Reviews
Oil change
Jose was very helpful and attentive. He made the service fast and easy. He was very thorough and polite. I would go back with him as my service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sharon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Marco was awesome!
Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback about Marco! We're delighted to hear that he was awesome, extremely knowledgeable, and attentive to your needs and doubts. It's great that he provided excellent feedback and kept you informed about the progress of your vehicle. We appreciate your kind words and look forward to serving you again!
Excellent experience.
Excellent experience. Great customer service and very reasonable prices. Thank you Irma Espinoza for your help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are thrilled that Irma provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
I took my truck for an oil change and I was hit with
I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4237. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com
Quick service and very trustworthy.
Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that you received quick service and found the team to be very trustworthy. It's great that Marco's knowledge and approach made you feel at ease about fixing the issues with your vehicle. We're here to assist you, and thank you for choosing our service!
Oil Change
Had my oil change today and service was great. Love how they keep you updated with everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you had a great experience during your oil change, and we appreciate your positive feedback about the service. Keeping customers informed and updated is an important part of providing excellent service, and we're glad it contributed to your satisfaction. If there's anything else we can do for you or if you have more feedback to share in the future, please feel free to reach out. Thank you for choosing us for your oil change, and we look forward to serving you again! Safe travels!
Fluid flow specialist
Was really satisfied with the work that was performed on my vehicle. The person that was helping me was really personable and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to hear that you were satisfied with the work performed on your vehicle and that the person assisting you was personable and knowledgeable. Providing a positive and informed experience is important to us. Thank you for choosing our service, and we look forward to assisting you with any future automotive needs you may have! Safe travels!
Services
Great service definitely recommend. Everyone was super friendly, they even have a boot shining guy free to customers awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had a great service experience, and we appreciate your recommendation. It's fantastic that everyone was super friendly, and the complimentary boot-shining service adds an extra touch. Thank you for choosing our service, and we appreciate your positive feedback!
You can count in Shamaley and their service department.
You can count in Shamaley and their service department. I had an appointment for service and the service was thorough and completed in under 2 hours.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you can count on us and our service department. The fact that your service appointment was thorough and completed in under 2 hours is a positive testament to our efficiency. We appreciate your business. We are excited to help you in the future.
Awesome service.
Awesome service. Thank you Shamaly service dept. The diagnostic and corrective actiob was completed in less time than estimated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your positive experience! We're delighted to hear that you received awesome service from the Shamaly Ford service department. It's great that the diagnostic and corrective actions were completed in less time than estimated. Providing efficient and effective service is a priority for us. We appreciate your feedback and your trust in our service. Safe travels!