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Group 1 Ford of El Paso

(2,122 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Shamaley Ford - Bronco Purchase

Shamaley Ford has always been a trusted establishment for my family. This recent purchase was no different, we are so happy to have been able to buy a beautiful and dependable vehicle for our daughter!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Shamaley Ford has been a trusted establishment for your family, and we appreciate your loyalty. It's wonderful that your recent purchase resulted in a beautiful and dependable vehicle for your daughter. Thank you for choosing Shamaley Ford, and we appreciate your positive feedback!

Service

Took my vehicle in for service and since the beginning i had a great experience i didnt have to be waiting for someone to come talk to me Mr. Mena keeped me updated at all times of what was going wrong with my vehicle and it has been running great since!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Mr. Mena provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service

Javier was very helpful! Fast service overall. Even revived a text before and after the service was completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Javier provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Ford Shamaley

Great service for a walk in appointment. My rep Jerry got me out very promptly and with good advice for my vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Jerry provided prompt and good assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

The service was great.

The service was great. Jerry Esmele was very helpful. Guided me thru the whole process the right way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Jerry provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Shamaley Ford has the best selection and the best deals.

Shamaley Ford has the best selection and the best deals. Shamaley has an awesome staff and a great Service Department. My salesperson Ralph Hernandez always knows what vehicle I want. Shamaley always goes beyond to make you feel welcome. Keep up the Awesome Service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear about your positive experience with Shamaley Ford, from our selection and deals to our awesome staff and great Service Department. The fact that your salesperson, Ralph, consistently knows what vehicle you want speaks to the personalized service provided. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service especially with Jerrie Esmele providing the

Great service especially with Jerrie Esmele providing the quality services in the Service Department at Shamaley Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Jerrie provided quality assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Great customer service .

Great customer service . Joseph was a great adviser. I recommend their service to taste and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Joseph provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Very well run.

Very well run. Need I say more. My service advisor Jesus Rosales; very polite and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new vehicle! We are thrilled that Jesus provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

I brought my vehicle in for service and then encountered

I brought my vehicle in for service and then encountered a problem. I spoke to Samantha, the service manager, and she was able to rectify.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Samantha provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.