Reviews
From the moment of arriving we were greeted with a
From the moment of arriving we were greeted with a friendly smile. I had done my research of what I wanted to test drive. Damian, our sales guy, went looking for the Bronco Sport that I wanted for my wife. Brought it out and we took a drive. The only thing that we found wrong was the color. Wife had an eye on another Bronco. Damian was nice about to bring the keys and put them side by side for us to make the final decision. Wife chose the Azure Gray. Next move was to sit and go through the paperwork. It was easy and painless. The only biggest problem of the paperwork was the printer not wanting to print. Our Bronco was delivered washed, detailed and with a full tank of fuel. I’ve dealt with other sales people pushing a vehicle they want to sell and not the one that is wanted. Glad I decided to stop at Shamaley. They did have the bigger selection of Bronco Sports. That was another deciding factor. But, whenever we’re ready for another vehicle, we will return. My wife and I are customers for life. Thank you Damian and Shamaley.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience at Shamaley Ford! We're delighted to hear that Damian provided you with friendly and helpful service throughout the car-buying process. It's great to know that he went the extra mile to accommodate your preferences, allowing you to compare vehicles and make an informed decision. We appreciate your feedback on the smooth paperwork process and the attention to detail in delivering your Bronco washed, detailed, and with a full tank of fuel. We look forward to serving you again in the future, and we're honored to have you and your wife as customers for life. Safe travels in your new Azure Gray Bronco!
Great service, friendly people, quick service Coffee!
Great service, friendly people, quick service Coffee!! Bdheb bdjdhej kdhdhr jdhdh bdhdjdj Hdhdjdj Jdjdud jdjdjdj
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Sergio! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great customer service from cashier and service advisor.
Great customer service from cashier and service advisor. Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found that the oil filter was placed on improperly. This was done at an Auto Repair business. From now on, my truck will be taken to the authorized dealership. Waiting area at the dealership was comfortable and clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're pleased to hear that you received great customer service from the cashier and service advisor. Unfortunately, you experienced an oil leak due to an improper oil filter placement, but we're glad that we were able to identify and address the issue. We appreciate your trust and look forward to serving you again. Safe travels!
Perfect place to get scammed by service dept
Dishonest Advisor Joe... Will try to get you to trade in your full paid off car instead of replacing your spark plugs. When making appointment for service we were advised waiting room was full and we could not wait. We explained that we were traveling through El Paso and would have to wait. They advised that we could not wait. Upon arrival waiting room was pretty much empty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for this misunderstanding you experienced during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director
Oil change service
Everything came out good Thank you Shamaley Ford I?ll continue giving you my business Thank you!!?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words Gabriel! We are very happy to hear that we were able to provide you with an enjoyable experience!
Shamaley
Great service. I think they could?ve been a little faster, had my truck for over three weeks to replace a front camera and get it painted. but overall happy with work that was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Arturo for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Bronco owner
Easy and comfortable clean environment Was there for oil change and extras were done very pleasant service manager
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Professional and very respectful team members they take
Professional and very respectful team members they take care of there customers very well. Thank you for taking care of my F 150.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very professional and knowledgeable.
Very professional and knowledgeable. Went in and out. Will recommend Mr. Rey and shambles ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Oil change
Jose was very helpful and attentive. He made the service fast and easy. He was very thorough and polite. I would go back with him as my service advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sharon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!