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Group 1 Ford of El Paso

(2,122 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Excellent customer service , good communication calling

Excellent customer service , good communication calling when vehicle is ready for pick up , thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

I love Shamaley Ford!

I love Shamaley Ford! I trust them with servicing my car, and I have bought my last four cars from them. They always take good care of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Very well treated by service representative.

Very well treated by service representative. Kept informed on status of my vehicle. Answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Samuel! We are very happy to hear that we were able to provide you with an enjoyable experience!

Service

Aaron from the service department was exceptional, very good communication on the process / would highly recommend working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Jos� Carrillo

Mr.Jose was extremely friendly and informed me well on whole repair/service process. Provided ride to and from dealership promptly. He was very efficient and had great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Nancy for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Purchase of a new vehicle

Antonio Salda�a and George Olmos have guided me with important information during the purchase process and have helped answer with all concerns of purchasing my new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Ruben for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Service

Been using this facility for over 30 years! My car was completed in a timely fashion and Mr Carrillo kept me Informed the whole way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind words Joe! We are very happy to hear that we were able to provide you with an enjoyable experience!

Buying a new vehicle

The salesman was very courteous and professional. It was a joy to work with JC in purchasing a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words Georgia! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great service

Great service & customer service. Clean, comfortable, & welcoming environment. Came in for an oil change with no appointment. Vehicle was in with in an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Dennis for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

excelent service from lorenzo vargas and Daniel highly

excelent service from lorenzo vargas and Daniel highly recommend, and they were both also very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about the excellent service from Lorenzo and Daniel! Thank you for recommending them and acknowledging their professionalism. We appreciate your kind words and your recommendation!