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Group 1 Ford of El Paso

(2,122 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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A really bad service with the bill departments.

A really bad service with the bill departments. It was not explained that their policies had change according to them last week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sales person and the manager are very knowledgeable

The sales person and the manager are very knowledgeable and take care of the customer very satisfactory.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Service advisor Daniel was very professional and

Service advisor Daniel was very professional and knowledgeable about the repairs that needed to be done to get my F150 back on the road.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Excellent service and very good attention from the staff,

Excellent service and very good attention from the staff, good explanation to the client, Excellent time in diagnostic and repairs done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great easy hassle free dealership that cares for thier

Great easy hassle free dealership that cares for thier customers and works for you not the other way around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are thrilled to have provided you with a hassle-free sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Everyone is so sweet and hospitable.

Everyone is so sweet and hospitable. Definitely feel like I’m part of family there. All my questions are answered with detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a hospitable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Bad and ugly service they xx up my car, never go back ñor

Bad and ugly service they xx up my car, never go back ñor buy a car from them. It took 2:30 hrs for an oil change. After that my car started slugishing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Audrey was awesome in providing the incredible service

Audrey was awesome in providing the incredible service while i visited today at the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Audrey provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Excellent service Excellent servie advisor Fully

Excellent service Excellent servie advisor Fully recomen no problem at all Going back again Excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Audry was great she kept me posted on My vehicle and

Audry was great she kept me posted on My vehicle and service was quick thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Audry provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.