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Group 1 Ford of El Paso

(2,125 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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From start to finish it was an amazing and easy

From start to finish it was an amazing and easy experience of getting our new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you enjoyed your visit. Congratulations on your new vehicle!

A fantastic experience at Shamale Ford

I have had a fantastic experience when I was buying my Ford Eco sport and now when I go get my oil change, I have also had a fantastic experience with Shamale Ford not only with them given Me an interest rate less than 1% for four years now that I have gone to change my oil people there give me a fantastic deal I recommend anybody trying to buy a car or Service should go to Shamale Ford thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Ford Eco Sport! David, we are grateful for your kind words and thrilled to hear that you had an exceptional experience with our sales and service staff at Shamaley Ford. Our team takes pride in ensuring your satisfaction with any services we provide. Your business and continued patronage are highly valued. Thank you for recommending us and leaving a Five-Star review. We look forward to providing you with exceptional service in the future.

Alexis Holguin was great!

Alexis Holguin was great! He came to greet me and check me in within minutes of my arrival. He answered all my questions without me feeling rushed. He made sure that he and I were both on the same page as to the service I was looking to get for my vehicle. He even had it washed before returning it to me. All the work was done in about two hours. My son and I waited comfortably in the lobby. They have free bottles of water to enjoy while you wait! I purchased my vehicle at Shamaley Ford in 2019. This dealership truly cares about it's customers throughout the buying process and beyond. I have all my car care done here, right where I purchased my car in 2019. I have never had a bad experience with Shamaley Ford or its people. Thank you so much for being the best in auto care and customer service. Please keep doing what you do. It's terrific and it works.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We are thrilled to hear that you are pleased with the service provided by Alexis Holguin and our service staff and it will always be our pleasure to service your vehicle. Know that we value your patronage and thank you for your Five-Star review. Shamaley Ford will look forward to providing you with exceptional service in the future.

Dealership provides excellent service, very pleased as a

Dealership provides excellent service, very pleased as a customer. Friendly and helpful staff, excellent location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words for our staff, we appreciate it!

Great service and attention to my needs special thanks to

Great service and attention to my needs special thanks to Audrey Herrera, she will be a great asset to your company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

JERRY E.

JERRY E. Is the best advisor at Shamaley! Recommend to go see him for anything you need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.

Consumer response

:)

Scheduled my first maintenance service and had a good

Scheduled my first maintenance service and had a good experience. I was informed on additional services that need attention the video of the inspection was good for the customer to see what is being checked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Service department is slow no one will help you once

Service department is slow no one will help you once arrival’s poor service waiting ?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Awesome place. Sale and finanzas personal are very responsable and profesional, they made me feel like a family member. I will recommend to all my family members, friends, neighbors, coworkers etc. please keep up doing a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new purchase! We are very pleased to hear that we were able to provide you with an exceptional sales experience! Shamaley Ford appreciates your recommendation and your Five Star review! We look forward to the opportunity to assist you again in the future.

Quick fast service from beginning to finish, handled

Quick fast service from beginning to finish, handled everything with out a problem, thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you had a pleasant service visit!