Reviews
Excellent job my vehicle was fix te first time all my
Excellent job my vehicle was fix te first time all my concerns were addressed my truck was clean berry good experience thank you shamaley ford,
- Customer service —
- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jose, Thank you for the Five-Star review and for choosing Shamaley Ford! We're happy to have provided you with excellent service and that our service team could address your concerns. We look forward to serving you again.
Very, clean and staff very professional.
Very, clean and staff very professional. Marco was extremely helpful and kept in communication with about status of my car. Great job
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Alexis service advisor very professional.
Alexis service advisor very professional. Excellent customer service and highly recommend him for your auto service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service, fair prices, and professional customer
Great service, fair prices, and professional customer service every time! Our go to vehicle service spot!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the positive review!
Awesome service
Eduardo Ruelas is a top notch service advisor. His communication was excellent. I never had to call him for updates. He is honest and did not try to sell me on unnecessary repairs. See him for your service needs. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Customer
Excellent Service from the service department. Worked with Jesus Rosales and RJ. Answered all of our questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about Jesus and RJ! We thank you for your business and look forward to your next visit!
The people at Shamaley Ford are polite.
The people at Shamaley Ford are polite.I arrived @ 6:30 Monday morning. The gentleman who spoke to me was polite and customer oriented. Told my is going to be ready about hour and 30 minutes sure enough was on time. Thank you for everything.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Not convenient for service on walk in basis.
Not convenient for service on walk in basis. Turned away once, almost a second time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com
Shamaley Ford, El Paso Tx
Had my 20,000 mile service done here and was very satisfied with my experience. My service advisor was Audrey Herrera and she did a great job. She answered all my questions and my concerns were met with genuine answers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience
FERNANDO GONZALEZ AND AARON WADE MADE THIS PROCESS SUPER EASY. I ALWAYS HAVE A GREAT EXPERIENCE AT SHAMALEY FORD WITH THIS TEAM!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!