Reviews
El Paso Shamaley Ford’s Excellent Service Dept.
Brought the Maverick in to Service at 11:00 a.m. for a stuck power window. Edwardo Ruelas took my info and got me a courtesy ride home…it was READY by 5:00 p.m.! Easy Peasy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
It took 6 days but well worth it Jerry and Robert did a
It took 6 days but well worth it Jerry and Robert did a great job on my truck. Thank you..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I was very impressed with the quality of service I
I was very impressed with the quality of service I received from Andres who did the intake and Eduardo who followed up and completed my service. Both gentlemen were ready to explain what repairs my truck needed and very professional and super courteous. Shamaley, you have really turned your service department around because it wasn’t like this in years past. I will gladly keep going back for any repairs my truck needs. Thank you Andres and Eduardo! (They even had my truck washed!). Outstanding job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Shamaley Ford
Great service
Great service sal was a really big help i will definitely recommend him to friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for being our customer, we appreciate your kind words!
Alex D is awesome!
The service writer, Alex, who took care of me and my car was very professional, courteous, and paid attention to my questions/requests.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Scheduled maintenance
Like always service rep. was very courteous and did not take too long to get done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Jerry and his trainee (Audrey?
Jerry and his trainee (Audrey?) took care of my son and I right away. Jerry’s service is always tops, always saves me money. 5⭐️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We look forward to your business with us again!
I wish I could give them 6 stars
This place does nothing but good business. Their employees are very nice, professional and strive for that 5 star rating. They are super busy so there are wait times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Review of Shamaly
Loved the whole process it was so nice and easy to deal with the salesperson
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mr. Jose Carrillo professionalism and costumer service is
Mr. Jose Carrillo professionalism and costumer service is 5 star, my only disappointment are the mechanics, they don't pay attention to the details. One time they left my driver's door with grease stain, the last time they left a Sparkplug In the wipers area.. they need to pay attention to the details.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.