Reviews
Set up appointment online for 8:30 was greeted and Andres
Set up appointment online for 8:30 was greeted and Andres crated great customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jerry and the service team here was amazing.
Jerry and the service team here was amazing. Definitely would recommend to anyone for service on their Ford vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for our staff, we appreciate it!
Recomiendo esta agencia de autos
Quiero agradecer a Chuy Rosales por su atencion hacia mi persona en lo profesional del gran servicio que me dio , el cual sali muy satisfecho y quiero recomendar a las personas que lean estos comentarios de la compania shamaley ford del gran personal que tienen todos los empleados en general desde el servicio de limpieza hasta los mas altos mandos, sin hacer menos a nadie.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Shamaly Ford has an outstanding service department.
Shamaly Ford has an outstanding service department. The service advisor provided updates on additional services needed on my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
The customer service at SHAMALEY Ford is great.
The customer service at SHAMALEY Ford is great. The service advisor was attentive to my concerns and respectful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great customer service.
Great customer service. Made sure that every detail was addressed. Fantastic dealership with an excellent staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Excellent service and customer attention.
Excellent service and customer attention. I had my car serviced here in March of 2023. Jeff Scott went beyond his duties and my car was ready before the time promised. I owed some money and the billing department gave me complete understanding and showed compassion. I am so grateful to them for their kindness and compassion. I wish I could remember the persons name in billing/finance who helped me so that I could mention her here also. Kudos! to Jeff and her!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oil change.
I had an oil change appointment on 21 Feb , and when l pulled in l was told for an oil change it would be from 2.5 hrs to 3 hrs. When you have an appointment you should not have to wait that long.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com
2010 F 150
No problem with the service advisor great customer service. I rated two stars because now, I'm missing a bolt from one of the wheel covers No good. All the extra recommended service my truck doesn’t need or require was already done at Shamaley Ford about two years ago. Would I recommend this place for service, I don’t know take your own chances sometimes is good sometimes not at all.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez Customer Relations Director
Excellent Service……………………………………………………………………………….!!
Excellent and extremely professional service by Mr. Porras and Team SHAMALEY. Provided exact price and explained in detail what was needed and serviced. The check out service is fast
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Ray for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!