Reviews
Shoddy repair service, very bad service!
The work done on my truck was terrible! For the price I paid! Your manager was very rude! Very bad customer service! I paid 1675 hundred dollars! My dashboard was broken plus holes left on my dashboard! Plus a broken accessory panel door where a cigarette lighter and a cell phone plug is! I am very dissatisfied!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director smartinez@group1auto.com
Best in El Paso with their Customer Service!
Awesome Service Department! Marco was very professional and friendly. Waiting time was minimal. Shamaley Ford has always had the best people and service!! Ralph Hernandez is the best Salesman!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Absolutely the best experience vehicle shopping
My experience was amazing. Luis Alatorre was the best sales representative I have ever delt with. I have purchased three brand new vehicles in the past and my experience at Shamaley Ford was by far the best. Luis was professional and courteous & knowledgeable. I absolutely love that the sales personnel are not hovering over you or pressuring you to buy a certain vehicle. My experience at Shamaley Ford was fantastic, totally satisfied. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Rocio! We are very happy to hear that Luis and our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
The best service ever
Excellent service!! Jorge Salmon and his finance manager helped me a lot to make my dream of buying a beautiful truck come true. His cordial and friendly treatment and the efficiency in knowing how to do his job is amazing, I can only say thank you Shamaley Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Nylda for your kind words for Jorge and our team! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Great customer service very professional and good
Excellent service, Eduardo was very helpful, no wait time and promptly informed us about the status of our vehicle. We are very pleased. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Laura for your kind words for Eduardo! We are thrilled that he provided you with a great service visit. We look forward to your business with us again.
Excellent
The service to my vehicle was performed in a professional and timely manner. I will return to this place for future service requirements. The service department has exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Martin for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Very helpful and excellent service. Moved quick ot
Very professional and helpful. She kept me updated on the vehicle and would reply promptly with and questions I had. Excellent service from her. I would recommend it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Ray for the recommendation and kind words for our staff! We thank you for your business and look forward to your next visit!
Shamaley Ford the best for all you vehicle needs!!
The mechanics know their job I fully trust them to do it right the first time. No regrets always dependable . Mechanics know their job very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
Great Service
Steven Avila has great. He was courteous and very helpful. My car service was completed within a few hours. I was given a detailed summary of the work completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
Great work
Amazing team definitely surpasses any other dealership. They were able to make an appointment for me and have the vehicle ready for me within an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.