Group 1 Ford of El Paso

I had three recalls on my Ford Explorer so I went in and got it warrantied. The service technician called me to let me know it was done so I asked him for a shuttle and he said they would send me one. Two hours later I call because they’re 30 mins from closing so I asked to check on the shuttle and they told me one was never requested. Long story short I had to get an Uber to pick up my Ford and the technician didn’t seem to care, he even had an attitude!

Lorena Ortiz was amazing! So friendly and efficient! I definitely recommend this dealership to anyone looking for a vehicle. Matthew Delgado was great as well. Took care of me in a time of need.

It was great customer service. Staff was friendly and accommodating. I would recommend to family and friends. I will most definitely continue buying and taking my vehicle for service.

I am very happy and pleased with Shamaley Ford and with especially the service of my service advisor Jesus Rosales. He was very caring and listened to me thoroughly. We discussed the issues I was having on my 2018 Ford F150. I received a call within two hours to tell me that my vehicle was ready and all issues had been effectively repaired at a minimal cost. I will certainly continue to purchase my vehicles and you Shamaley Ford for service. Thank you

I am pleased with Luis Alatorre, he is a great salesman, he explained very well all I needed to know about the SUV Bronco that I bought

Eduardo Ruelas did an outstanding job! That’s why I’ve been taking my vehicles to Shamaley for years. Transparency and honest work come a long way!

Was very satisfied with my visit a 100% improvement from last one ,I was in and out in one hour compared to four hours for an oil change last time. Jerry my service advisor was great! I'm glad I gave shamaly another try 👍

Excellent service from scheduling my appt to the time I picked up my vehicle. Alexis, my service advisor was excellent letting me know about the service my vehicle needed and approximate fees. Very knowledgeable on answering my questions and keeping me informed on what the technicians were also recommending. My vehicle has always been serviced at Shamaley Ford since I purchased it in 2014 and their service has always been great.

These guys rock and stand behind their service. Next truck is a Shamaley purchase. I have always had Ford Trucks my current rig is a 2011 Ford Superduty F350. 340000 miles

Had my 2018 explorer in for the works and received excellent service. Excellent customer service as well. Please mail us more coupons as we have multiple vehicles.