Reviews
Thank you for all your Help Marco
Marcos P, was very professional when taking care of my vehicle, I was taking my vehicle to Chalmers Ford to do the Maintenance, Never again! Thank you for taking care of my issues. Should you need to get your vehicle serviced at a Ford Dealership, choose Shamaley Ford!! They have Service Reps who will go above and beyond for their customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jorge for the positive review. We're glad that you had an excellent experience with Marcos during your recent service visit. We look forward to your business with us again!
Great service
I brought my car for oil change despite the time Eduardo did his best to accommodate me and the team got me in and out … Thank you Shamaley Ford team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Chuy for your kind words for Eduardo! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great overall experience
Great service, Edgar, salesman very knowledgeable and professional. We bought 3 vehicles new and used ones there and we were very satisfy with the service and buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback. We thank you for your business and look forward to your next visit!
Terrible customer service.
I purchased a new vehicle in May of 2021. I have been waiting for 7 months for the dealership to replace a broken side mirror, which was broken at the time of purchase. The customer service here is terrible. They will not return phone calls. They registered my promos with an error in the email and I’m having trouble claiming my promotions. Worst service ever. Buy your cars somewhere else!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I apologize for your experience with our service department. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com. Sasha Martinez Sales Customer Relations
Great service.
My appointment was at 7:00 a.m. and I was tended to promptly. The waiting room was comfortable and I helped myself to some good hot coffee. They gave me updates three times. Excellent service overall.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kenny, for your kind words! We thank you for your business and look forward to your next visit!
Service dept.
Jerry in service has always provided my family and I with the best customer service, he is very professional and knowledgeable. See Jerry for your service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Pablo, for your kind words for Jerry! We thank you for your business and look forward to your next visit!
Excellent service,clear and efficent.Answered all
As soon as I got there the service was awesome. The mr was really plecent and gentle while doing his work. Personally I will continue using this service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Sandra, for your kind words for our staff! We thank you for your business and look forward to your next visit!
GREAT DEALERSHIP
AJ and Joe in the service dept. we’re great! Very friendly and helpful I take my car in for oil changes and they always let me know if there are any discounts. Also, my car is always ready on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Carol, for your kind words for AJ and Joe! We thank you for your business and look forward to your next visit!
The service was great. Jose explained what was don
Service was great. Jose examined my car and explained everything that was going to be done to my car. Will continue to bring my mustang back for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for Jose! We thank you for your business and look forward to your next visit!
Excellent service and customer attention. Actually my car...
Excellent service and customer attention. Actually my car was ready before the time promised. José Pablo went beyond his duties and gave a quality service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Jose Pablo! We thank you for your business and look forward to your next visit!