Group 1 Ford of El Paso

Purchased a NEW Ford Bronco where all the other dealerships only had used cars, no new car inventory. Will buy all my cars here in the future.

All was great, Lerenzo and Charlie really went out of their way to service my truck! Excellent!

Me Ruelas was polite and helpful. He explain what was done and all recommendations needed for my car. He also provided with a quote for new tires as requested.

I took my F150 truck there for the first time to do a recall and do front and back brakes. To my surprise the hospitality was great, they even saved me money on my Rotors, that would have cost me a lot. Most dealerships would have charge me for a whole new part for my truck, but Ford service was able to used and refine the part that was already on the truck. To me that's GOOD CUSTOMER SERVICE and help me to trust them even more going forward.....

I went there because of a dead battery. That issue was resolved quickly. When that was done, I was informed that there was a recall on my vehicle. I was aware of this recall. I was told by the service rep that the parts needed were in stock and this could be done in 1.5 hours. After 2 hours of waiting, I was told that it would be another 30 minutes, then 30 minutes after that I was told it would be another 30 minutes. My 1-1/2 hour repair took over 3 hours to complete. It appears the service reps are clueless when estimating the time needed for repairs. They may be be just as much clueless about the cost if these repairs. It had been 3 years since the last time I went to Shamaley Ford. It will be at least another 3 years before I will go back there again.

Had to take my explorer in for some work, and was lucky enough to have Jorge as my advisor. He was super helpful and kept in contact with me the entire way through. I will definitely return to your dealership. Thanks Jorge!

Great service from Jesse! I have several Super duty F350s and continue to take them to Shamaley as I have for 22 years. Jesse understands that my trucks are my business and makes every effort to get them back to me in a timely manner. He is also very price conscious and super courteous. Thanks Jesse and Shamaley Ford!

Absolutely the best service. Our service adviser Jesse John Bair was Extremely friendly and kept us in the loop about the Problems with our vehicle. He put our mind at ease and mate waiting to get our vehicle fixed a lot easier a lot easier. Hes definitely a role model for All service Adviser. We will be definitely returning For any of our vehicle needs

People were friendly. Our advisor Javier was very friendly and knowledgeable. Quick service. Staff very friendly. Clean waiting area. Clean bathrooms. Will certainly recommend for service and buying.

My experience was not satisfactory. I personally witnessed one of your employees driving into red trash can at the service station. What made the ordeal even worse is the following.  I brought it to the attention of service advisor (13649) Cezly Herrera. She asked him about it and he denied running into the trash can. I asked her “don’t you have cameras here in the maintenance shop?”. She said she just tell her supervisor. I am thinking to myself REALLY.  When my F150 was ready, I inspected it. The front bumper had the rub marks of the trash can on it! She told me she would bring it to her supervisor attention again.  PS  I don’t feel like Family anymore. I hope you understand my disappointment.