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Group 1 Ford of El Paso

(2,125 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Trabajo service atencion muy profecional exelente.

Gente muy profecional lo hacen santir a uno apreciado muy Atentos para q la espera sea mas amena sin pensarlo 2 veces voy a volver

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gracias Gustavo por sus amables comentarios. Nos complace que haya tenido una excelente experiencia con su reciente visita de servicio. ¡Esperamos su próxima visita!

Repairs to left front

I took my vehicle in to get some repairs done and it runs like a new vehicle now. Thanks you for doing a great job with my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

Great deals at shamaley ford!

I am very grateful for the assistance given to us by Salvador Hernandez, his knowledge and competence allow me and my son to drive 2 new vehicles out the dealer with a great deals. Thank you so much to Sal and the folks over at shamaley ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Becky, for your kind words for Salvador! We thank you for your business and look forward to your next visit!

Shamalley Ford is best in El Paso

One word for all aspects of my purchase: Unbeatable Best service ever from Luis, Jorge and Sasha. I guarantee I will be back. Thank u all for making my buying experience as pleasurable as possible!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, David, for your kind words for Luis, Jorge, and Sasha! We thank you for your business and look forward to your next visit!

Javier was great along with Communication

Very good service by Javier from the time car was towed from my home to dealership and kept me informed with texts and or phone calls

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Wayne, for your kind words about Javier! We are very happy to hear that we were able to provide you with an enjoyable experience!

Always recommended

I highly recommended the seller Victor was the best deal, he was always very attentive to the requirements I needed, they attended in two languages

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Eduardo, for your kind words for Victor! We thank you for your business and look forward to your next visit!

Shamaley!!!<3

Sal Hernandez was our car sales man, helped me and my mom through the whole process, gave us great rates and deals and was able to meet us half through with our offers, great service and friendly staff, so head over to see the folks over at Shamaley Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Ivan, for your kind words for Sal! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!

Shamaley Ford great place!!

Was at a Baseball tournament and in between games went over saw the truck I wanted. Victor Muñoz Jr had paperwork ready to fill out. Left back to tournament worked deal over the phone. I came back 1 hour later I was on my way with new truck. Excellent Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words for Victor! We are thrilled that you had such an excellent car buying experience here with us! We thank you for your business and look forward to your next visit!

Xavier is amazing

What amazing service! Moving from Casa Ford Service to Shamaley was a must for me. Xavier is my go to guy and I would not trust my vehicles with anyone else. A true asset to Shamaley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words for Xavier! We thank you for your business and look forward to your next visit!

Great service

Eduardo in service took great care of me and I didn't have to wait a long time for my F250 Super Duty to be serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Trey, for your kind words for Eduardo! We thank you for your business and look forward to your next visit!