Reviews
Awesome customer service
Exceptional customer service by Adria. Always kept me informed and made herself available for any questions. The last two times i was there service was horrible i was ready to go somewhere else for service but thanks to Adria i will be returning. Very happy you all offer service on Sunday hope that is permanent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad Adria changed your mind and provided you with an exceptional service visit! We look forward to your next visit!
Tardan mucho haciendo un servicio
Buen servicio al cliente pero tardan mucho dure 5 horas solo para cambio de aceite y aparte cobran carisimo eh ido a otros lugares cobran mas barato y duran menos tiempo yo que pense que por se agencia tardarian menos tiempo pero no
- Customer service 5.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize that you experienced this issue. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Sasha Martinez Customer Relations Director smartinez@group1auto.com
Best dealer ever
The best dealership experience on mechanics and advisor ever love this dealership!! And i always going to come back thanks to paloma and lorenzo! For all the help and great customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Andrea, for your kind words for Paloma and Lorenzo! We thank you for your business and look forward to your next visit!
Go straight to Shamaley for best service!
Had been looking for a truck at other dealerships and was charged up to $5,000 over msrp! Went to Shamaley Ford and they gave me best price in town and with the perfect truck to fit my needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mike, for your kind words! We thank you for your business and look forward to your next visit!
Timely Service
Professional service by service advisor Aaron Robert W, the only thing that is a problem is the time frame to service a vehicle, takes hours for a simple task as an oil change, your technicians could do a better job of providing better timely service.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize for the longer wait than your anticipated during your service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at skirtley@group1auto.com Samantha Kirtley Service Manager skirtley@group1auto.com
Your service rep was very helpful
Good customer service service representative very helpful good clean shop everyone was very friendly I liked the waiting area very comfortable I would recommend to my friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Best experience for a Ford Dealership
Best service experience I have had a Ford man for 40 years Just moved to Texas from California and couldn’t believe the difference of service and professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience! We thank you for your business and look forward to your next visit!
Had an apt for service. Told its a 3 hr wait because they...
Had an apt for service. Told its a 3 hr wait because they got inundated with apts. If you cant handle the apts change the number of apts available
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I apologize that you were not immediately assisted at your scheduled service time. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Samantha Kirtley Service Manager skirtley@group1auto.com
Dissatisfied customer, poor service. One star high
Terrible service. Truck was there for four days for battery replacement. Very poor communication. Had to call them multiple times to get status on truck. Even called service director on day 3 to get things going. What a shame.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the lack of communication from our service team and that your battery replacement took longer than estimated. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Samantha Kirtley Service Manager skirtley@group1auto.com
Great experience.
Edgar is a great salesman. He was not pushy and completely upfront with me on everything. Helped me get a fair deal on a really nice truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Chris! We are very happy to hear that Edgar and our team treated you well and were able to help you with your shopping experience. Enjoy your new vehicle and have a great day!