Reviews
Replace rear view mirror
Paloma was very courteous and expedited the replacement of the mirror, we expected four days to two weeks and it was repaired and ready to go the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Floyd for your kind words for Paloma! We are thrilled that she provided you with a courteous and quick service visit. We look forward to your business with us again!
All was good and appreciated However thought I had
Thought I had free oil changes from when I bought my car and paperwork could not be found by dealer but overall was a pleasure able
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Amazing service performed by Javier, had my vehicle in...
Amazing service performed by Javier, had my vehicle in and out quickly without any problems! He was knowledgeable with the service he was doing and was able to explain everything to me. 10/10
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Hector, for your kind words for Javier! We thank you for your business and look forward to your next visit!
Oil change
It was less than two hour wait and it was very convenient using the website to schedule an appointment. Thank you to Jerrymyles Esme for making sure if I needed anything during my waiting. Really appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jessie Excellent Customer Service
Jessie service advisor provided me with Excellent Customer Service through the repair by updating me by text or email and also he gave me a very fair price on the repair!!! Thanks!!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Patrick for your kind words for Jessie! We are thrilled that he provided you with an excellent service visit. We look forward to your business with us again!
Oil change
Service lacks customer support. Over 3 hrs for an oil change is a failure on the dealership. To repair a vent was over 100.00. I will place tape for penny's to stop it from coming out.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Lorenzo Vargas Service Director lvargas2@Group1Auto.com
Awesome service!
Awesome service. Aaron, my service advisor, kept me informed and updated. My car was ready in a timely manner! Thank you to the Shamaley Ford Team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Vickie for your kind words for Aaron! We are thrilled that he provided you with an awesome service visit. We look forward to your business with us again!
Laura Hernandez
I always go to Ralph Hernandez (not related) because I trust him as he has always assisted me or my family with top notch service. I most certainly refer my friends and family to him because he is honest and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Laura for your kind words for Ralph and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Great customer service
I would recommend this Ford dealership in a heartbeat! Awesome customer service and very clean facilities. I've purchased my F150 from Shamaley Ford since 2008 and they have serviced the 4 trucks I have purchased from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Felipe, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
New Truck
I really liked the service and attentiveness that was given to us. Everything went smooth. I appreciate the help that was offer to us. I will make sure I recommend you guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.